Job Description:

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond through education and research that makes a difference locally and globally.

We are seeking a customer-focused Client Services Officer to deliver high-quality support and advice to current and prospective students, staff and community members. As a key member of the Student Services team, this role plays an important part in creating positive experiences by providing accurate information, responding to enquiries and ensuring every interaction reflects JCU's commitment to exceptional customer service.

• Full-time, 12 month fixed-term opportunity | 36.25 hours per week
• Located at the Townsville Bebegu Yumba campus, Douglas
• HEWL 5: $78,740 - $89,310 plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

ABOUT THE ROLE

As a Client Services Officer, you will play an important role in enhancing the student experience by delivering high-quality customer service and timely support to current and prospective students, staff and community members. As a key point of contact for the University, you will provide accurate information and advice across a broad range of student services, including admissions, enrolment, scholarships, student fees, alternate entry pathways, examinations, academic progression, graduation, academic transcripts, identification cards and general administrative enquiries.

Working within a fast-paced and customer-focused environment, you will contribute to the delivery of professional, responsive and student-centred services, while maintaining accurate records, supporting continuous improvement initiatives and helping ensure JCU remains recognised for service excellence.

WHAT YOU CAN BRING TO THE ROLE

Success in this role will be supported by a strong commitment to customer service and the ability to manage a high volume of enquiries while providing accurate information, sound advice and exceptional support. Experience working with policies, procedures and business processes, together with the ability to quickly develop knowledge and confidently communicate information to others, will be highly valued.

Strong organisational and problem-solving skills will enable effective management of competing priorities and deadlines within a dynamic environment, while excellent communication and interpersonal skills will support positive interactions with students, staff and community members from diverse backgrounds.

A high level of attention to detail, discretion and professionalism, combined with proficiency in Microsoft Office applications and the ability to adapt to new systems and technologies, will contribute to success as part of a collaborative and high-performing team.

HOW TO APPLY

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant account and follow the steps below:

1. Complete the application form

2. Upload your current resume

3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

Applications close Tuesday, 4^th August at 11.55pm.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.