Job Description:

James Cook University (JCU) is creating a brighter future for life in the tropics and beyond, through education and research that makes a difference locally and globally.

We are seeking an experienced and strategic Manager, Assessments, Examinations and Graduations to lead the delivery of high-quality assessment, results, examination and graduation services that enhance the student experience and support student success.

• Full time opportunity | 36.25 hours per week
• Located at Townsville’s Bebegu Yumba campus
• HEWL 9: $130,115 - $137,625 plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

ABOUT THE ROLE

The Manager, Assessments, Examinations and Graduations provide strategic leadership across assessment, results, examinations and graduation services, ensuring the effective delivery of responsive, student-centred support. The role contributes to university-wide projects, policy development, legislative compliance and continuous improvement initiatives that strengthen service quality and support positive student outcomes.

As a key member of the Student Services and Support leadership team, the position provides high-level strategic, policy and operational advice to senior management, while leading a high-performing team and fostering strong relationships across the University and with external sector networks.

WHAT YOU CAN BRING TO THE ROLE

Success in this role requires extensive leadership experience within a complex service environment, coupled with the strategic capability to drive operational excellence, continuous improvement and high-quality service outcomes.

The ideal candidate will bring significant experience in assessment administration, examinations, student progression and graduation services, with the ability to provide informed strategic advice, lead change initiatives and ensure compliance within a dynamic regulatory environment. A collaborative and influential leadership style, supported by exceptional communication and stakeholder engagement skills, will enable the development of productive partnerships across the University and with external organisations to achieve shared objectives.

Experience in policy development, governance, business process improvement and systems enhancement will be highly regarded, along with the ability to translate strategic priorities into practical and sustainable outcomes.

WHY JCU?

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through a range of benefits, including:

• Up to 17% employer superannuation contributions with UniSuper
• 5 weeks annual recreation leave
• 15 days paid sick/personal/carer's leave per year
• Flexible working options
• Salary packaging opportunities
• Fitness Passport
• Employee Assistance Program
• Professional development opportunities
• Staff study assistance
• Health insurance discounts
• Access to campus facilities including medical services, cafés, gyms and childcare

HOW TO APPLY

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page, create an applicant account and follow the steps below:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success

Applications close on Tuesday, 4^th August at 11.55pm.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.