Security Manager - Events & Operations

Job Description:

• Employment Type: Full-time (35 hours per week), continuing position.
• Remuneration: Level 8 - starting at $132,445 plus 17% superannuation
• Location: Kensington, NSW (Full time on-site role)
• NSW Master Security Licence No. 407841533.

About UNSW

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.

Why your role matters

The Security Manager – Events & Operations leads the operational delivery of concierge services, event security, ad‑hoc guarding and traffic management across UNSW’s Kensington and Sydney metro campuses. You translate strategic direction into operational reality, ensuring services are well‑planned, risk‑based and consistently high performing.

Your leadership shapes the security experience for thousands of students, staff and visitors — from major events and demonstrations to daily campus activity — ensuring operations are safe, coordinated and responsive.

Reporting to the Senior Manager – Security & Parking, you work laterally with the Security Manager – Incident Management to align operational priorities, resourcing and incident readiness. Together, the three roles form a coordinated leadership unit within Protective Services, delivering integrated, consistent and high‑quality security services across UNSW.

About the Role

You will be required to undertake and have experience in the following areas of expertise:

• Lead and develop the Events & Operations security portfolio, including concierge services, event security, adhoc guarding and traffic management, ensuring high‑quality, consistent and risk‑aware service delivery across UNSW’s Kensington and Sydney metro campuses.
• Plan, coordinate and lead security operations for major campus events such as Open Day, graduations, VIP visits, demonstrations and other high‑profile activities, ensuring operational plans are risk‑based, scalable and aligned with Protective Services frameworks.
• Provide expert operational advice on event security planning, risk mitigation, traffic flow and campus activity impacts, working closely with ARC, Venue & Events, residential communities and other internal stakeholders.
• Develop, implement and maintain operational procedures and standards for concierge services, event security and adhoc guarding, ensuring alignment with UNSW policies, governance frameworks and compliance requirements.
• Oversee contractor performance for event‑related and adhoc guarding services, including workforce planning, resourcing, service quality, and value‑for‑money outcomes.
• Manage operational budgets for event security, satellite site services and adhoc guarding, including forecasting, expenditure control and identification of efficiencies.
• Build strong partnerships across Protective Services, collaborating closely with the Security Manager – Incident Management and supporting incident response during periods of absence or elevated activity.
• Drive continuous improvement across event and operational security services, identifying opportunities to uplift capability, optimise service delivery and enhance integration with core security operations.
• Participate in the after‑hours on‑call roster, providing operational leadership for medium to high‑risk events and ensuring appropriate escalation and coordination when required.
• Promote a strong culture of safety, wellbeing, ethical conduct and risk management, ensuring psychosocial and physical hazards are identified and controlled.

About You

• A relevant tertiary qualification and 3+ years’ experience managing security operations, event security or operational service delivery within a large, complex organisation.
• Current NSW Security Licence (1A/2A) and demonstrated capability leading small teams and delivering high‑quality operational outcomes across diverse campus activities.
• Experience planning and delivering security operations for events, including risk‑based operational planning, stakeholder coordination and on‑the‑ground leadership during medium to high‑risk activities.
• Strong stakeholder engagement skills, with proven ability to work collaboratively with internal partners and external agencies such as NSW Police.
• Experience overseeing contractor performance, adhoc guarding services, workforce planning and operational budgets for event‑related services.
• Strong governance, risk and compliance capability, including developing or applying operational procedures, assurance processes and CPTED/Safer by Design principles.
• Excellent communication skills, high attention to detail and the ability to remain calm, organised and effective in fast‑paced or high‑pressure environments.
• Commitment to UNSW’s values, policies and work health and safety responsibilities, including psychosocial and physical safety.

For further information on the role & responsibilities, please refer to the Position Description

How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 2 August by 11:55pm.

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Additional 3 days leave during December festive period.
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: Tai James, Talent Acquisition Consultant

E: [email protected] (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.