Senior Case Officer
- The University of Western Australia
- Australia, WA
- Jul 10, 2026
Job Description:
- Play a key role in shaping a safe, inclusive and respectful University community through complex complaint resolution and student conduct management.
- Join a collaborative and values driven team delivering trauma informed, student centred case management and investigative services across the University.
- Full-time appointment on an ongoing basis.
- Base salary range: $116,262 – $127,078 p.a. plus 17% superannuation.
About the area
The Student Conduct and Resolution Centre (SCRC) sits within the Directorate of Student Life and Community in the Education and Student Experience Portfolio. The SCRC works collaboratively across the University to promote integrity, accountability, respectful behaviour and a safe, inclusive community. The Centre provides strategic oversight and operational management of complaint resolution and student conduct matters, delivering student-centred, trauma-informed and educative approaches to investigations, early intervention, restorative practices and alternative resolution pathways.
About the opportunity
- Lead and manage complex complaint, grievance and student discipline matters, including sensitive cases involving gender-based violence, using trauma-informed and procedurally fair approaches.
- Provide expert advice to senior leaders and stakeholders on case management, investigations, risk mitigation strategies and compliance with relevant legislation, University policy and the National Higher Education Code to Prevent and Respond to Gender-based Violence.
- Contribute to strategic initiatives, continuous improvement projects, capability development and the enhancement of case management frameworks, systems and practices across the University.
About you
- Relevant tertiary qualification and substantial experience managing complex end-to-end case management, complaint resolution and investigation processes.
- Demonstrated expertise in conducting investigations, providing high-level advice and managing sensitive and confidential matters within complex organisational environments.
- Strong understanding of legislative, regulatory and policy frameworks, with the ability to interpret requirements and apply best-practice investigation and case management principles.
- Excellent written communication skills with proven ability to prepare high-quality investigation reports, recommendations, briefings and stakeholder correspondence.
- Highly developed interpersonal, consultation and stakeholder management skills, with the ability to build effective relationships and work collaboratively while exercising sound judgement and initiative.
Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations. A current National Police Clearance and Working with Children Check will be required by the successful applicant.
Position description: 
PD [Senior Case Officer] [523941].pdf
To learn more about this opportunity, please contact Ryan Marfurt at [email protected]
For enquiries on the recruitment process, please contact Dee Turner at [email protected]
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Sunday, 26 July 2026.
This position is only open to applicants with relevant rights to work in Australia.
Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.
If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number.
The University of Western Australia (UWA) is one of Australia's leading universities and has an international reputation for excellence in teaching, learning and research.
It has almost 24,000 students enrolled...
Job ID:
Location:
Discipline:
Job Views:
Post Code:
Job Description:
- Play a key role in shaping a safe, inclusive and respectful University community through complex complaint resolution and student conduct management.
- Join a collaborative and values driven team delivering trauma informed, student centred case management and investigative services across the University.
- Full-time appointment on an ongoing basis.
- Base salary range: $116,262 – $127,078 p.a. plus 17% superannuation.
About the area
The Student Conduct and Resolution Centre (SCRC) sits within the Directorate of Student Life and Community in the Education and Student Experience Portfolio. The SCRC works collaboratively across the University to promote integrity, accountability, respectful behaviour and a safe, inclusive community. The Centre provides strategic oversight and operational management of complaint resolution and student conduct matters, delivering student-centred, trauma-informed and educative approaches to investigations, early intervention, restorative practices and alternative resolution pathways.
About the opportunity
- Lead and manage complex complaint, grievance and student discipline matters, including sensitive cases involving gender-based violence, using trauma-informed and procedurally fair approaches.
- Provide expert advice to senior leaders and stakeholders on case management, investigations, risk mitigation strategies and compliance with relevant legislation, University policy and the National Higher Education Code to Prevent and Respond to Gender-based Violence.
- Contribute to strategic initiatives, continuous improvement projects, capability development and the enhancement of case management frameworks, systems and practices across the University.
About you
- Relevant tertiary qualification and substantial experience managing complex end-to-end case management, complaint resolution and investigation processes.
- Demonstrated expertise in conducting investigations, providing high-level advice and managing sensitive and confidential matters within complex organisational environments.
- Strong understanding of legislative, regulatory and policy frameworks, with the ability to interpret requirements and apply best-practice investigation and case management principles.
- Excellent written communication skills with proven ability to prepare high-quality investigation reports, recommendations, briefings and stakeholder correspondence.
- Highly developed interpersonal, consultation and stakeholder management skills, with the ability to build effective relationships and work collaboratively while exercising sound judgement and initiative.
Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations. A current National Police Clearance and Working with Children Check will be required by the successful applicant.
Position description: PD [Senior Case Officer] [523941].pdf
To learn more about this opportunity, please contact Ryan Marfurt at [email protected]
For enquiries on the recruitment process, please contact Dee Turner at [email protected]
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Sunday, 26 July 2026.
This position is only open to applicants with relevant rights to work in Australia.
Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.
If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number.
Posted:
