Student Engagement Manager
- University of Canberra
- Australia, ACT
- Jul 10, 2026
Job Description:
- Be the driving force behind consistent, high-quality student support
- UC Level 8, Salary Range $116,009 pa - $129,394 pa plus 17% Super
- Full Time Continuing Opportunity
About us:
University of Canberra is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia’s capital city is a hub of innovation, opportunity and a launchpad for a diverse cohort including first-in-family students and future leaders alike. If you are looking for a career that matters with a welcoming, values based, forward-thinking institution, come build your future with us.
About the role:
We are seeking a people-focused leader to oversee the delivery of high-quality student engagement and support services across the Faculty of Business, Government and Law.
In this position, you will drive service excellence, optimise business processes, and build strong partnerships across the University. You will play a key role in shaping how the Faculty delivers student support, leading continuous improvement initiatives while ensuring compliance with academic and administrative policies.
Key responsibilities:
- Lead and develop the Student Engagement team, managing workloads, performance and coaching to ensure timely, accurate, student-centred service delivery.
- Oversee core functions including admissions, credit and recognition of prior learning, course advice, complex case management, study plans, progression and graduation, ensuring policy-aligned, consistent decision-making.
- Resolve escalated enrolment and progression matters, partnering with Program Directors and Associate Deans to ensure consistent policy interpretation and student-focused outcomes, and advising on articulation and accreditation matters.
- Manage academic progression processes, complex study plan approvals and graduation referrals, ensuring effective cohort oversight.
Position Description: Student Engagement Manager.pdf
About you:
You are an experienced higher education professional with a proven ability to drive business process improvement. With a strategic mindset and strong stakeholder management skills, you thrive on improving services, leading change and delivering positive outcomes.
You are passionate about supporting students and understand the critical role that high-quality advice, timely intervention and strong service delivery play in student success. You bring demonstrated leadership experience, sound judgement in managing complex matters, and the ability to build collaborative relationships across a diverse range of stakeholders while leading dynamic a team.
Offerings/ Benefits/ Culture:
The University offers excellent conditions and benefits which can be explored on our “Work at UC” site which includes:
- Flexible working arrangements and Family-friendly policies
- On campus Gym, Medical services, Cafes, Post office, Supermarket and Early Childhood Education and Care facilities.
- Professional Development offerings (study assistance, corporate programs and discounts)
- Innovative work environment with a diverse and inclusive culture
- Access to Employee Assistance Program and a corporate private Health Plan (Bupa)
University of Canberra is a values based organisation and sets a goal to be the national sector leader in equity, diversity, inclusion and access via Connected – A Decadal Strategy 2023-2032. UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, neurodiversity and people from culturally and linguistically diverse backgrounds.
Eligibility:
- Applicants who wish to apply for this position should have valid working rights at the time of submission.
- The University of Canberra is committed to the safety of vulnerable and young people. As such, the successful candidate will be required to have a current ACT working with vulnerable people registration.
How to apply:
Please submit your CV via the “Apply Now” button, along with a two-page cover letter outlining your experience in leadership and people management, as well as your experience leading or contributing to business process improvement (BPI) initiatives.
If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.
For job specific information: please contact Anushya Kumar, Education Manager, [email protected].
For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email [email protected]. If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.
Closing date: 11.55pm, Sunday 26 July 2026
University of Canberra
The University of Canberra (UoC) is Australia’s capital public university. It was primarily known as the Canberra College of Advanced Education when it was founded in 1967. It aims to provide...
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Job Description:
- Be the driving force behind consistent, high-quality student support
- UC Level 8, Salary Range $116,009 pa - $129,394 pa plus 17% Super
- Full Time Continuing Opportunity
About us:
University of Canberra is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia’s capital city is a hub of innovation, opportunity and a launchpad for a diverse cohort including first-in-family students and future leaders alike. If you are looking for a career that matters with a welcoming, values based, forward-thinking institution, come build your future with us.
About the role:
We are seeking a people-focused leader to oversee the delivery of high-quality student engagement and support services across the Faculty of Business, Government and Law.
In this position, you will drive service excellence, optimise business processes, and build strong partnerships across the University. You will play a key role in shaping how the Faculty delivers student support, leading continuous improvement initiatives while ensuring compliance with academic and administrative policies.
Key responsibilities:
- Lead and develop the Student Engagement team, managing workloads, performance and coaching to ensure timely, accurate, student-centred service delivery.
- Oversee core functions including admissions, credit and recognition of prior learning, course advice, complex case management, study plans, progression and graduation, ensuring policy-aligned, consistent decision-making.
- Resolve escalated enrolment and progression matters, partnering with Program Directors and Associate Deans to ensure consistent policy interpretation and student-focused outcomes, and advising on articulation and accreditation matters.
- Manage academic progression processes, complex study plan approvals and graduation referrals, ensuring effective cohort oversight.
Position Description: Student Engagement Manager.pdf
About you:
You are an experienced higher education professional with a proven ability to drive business process improvement. With a strategic mindset and strong stakeholder management skills, you thrive on improving services, leading change and delivering positive outcomes.
You are passionate about supporting students and understand the critical role that high-quality advice, timely intervention and strong service delivery play in student success. You bring demonstrated leadership experience, sound judgement in managing complex matters, and the ability to build collaborative relationships across a diverse range of stakeholders while leading dynamic a team.
Offerings/ Benefits/ Culture:
The University offers excellent conditions and benefits which can be explored on our “Work at UC” site which includes:
- Flexible working arrangements and Family-friendly policies
- On campus Gym, Medical services, Cafes, Post office, Supermarket and Early Childhood Education and Care facilities.
- Professional Development offerings (study assistance, corporate programs and discounts)
- Innovative work environment with a diverse and inclusive culture
- Access to Employee Assistance Program and a corporate private Health Plan (Bupa)
University of Canberra is a values based organisation and sets a goal to be the national sector leader in equity, diversity, inclusion and access via Connected – A Decadal Strategy 2023-2032. UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, neurodiversity and people from culturally and linguistically diverse backgrounds.
Eligibility:
- Applicants who wish to apply for this position should have valid working rights at the time of submission.
- The University of Canberra is committed to the safety of vulnerable and young people. As such, the successful candidate will be required to have a current ACT working with vulnerable people registration.
How to apply:
Please submit your CV via the “Apply Now” button, along with a two-page cover letter outlining your experience in leadership and people management, as well as your experience leading or contributing to business process improvement (BPI) initiatives.
If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.
For job specific information: please contact Anushya Kumar, Education Manager, [email protected].
For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email [email protected]. If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.
Closing date: 11.55pm, Sunday 26 July 2026
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