Coordinator, Complaint Resolution
- The University of Western Australia
- Australia, WA
- Jul 1, 2026
Job Description:
- Join a values-driven organisation committed to student wellbeing, inclusion and delivering a world-class student experience.
- Access professional development opportunities within a collaborative, supportive environment that encourages growth and continuous learning.
- Full-time appointment on an ongoing basis.
- Base salary range: $104,243 – $115,661 p.a. plus 17% superannuation.
About the area
The Directorate of Student Life and Community sits within the Education and Student Experience Portfolio, overseen by the Deputy Vice Chancellor (Education and Student Experience). Student Life and Community play an integral role in the shared strategic goal of providing a world-class student experience.
The Directorate comprises five core divisions: the Student Conduct and Resolution Centre, Student Engagement and Belonging, Student Equity and Accessibility, Student Health and Wellbeing, and UWA Sport. The Directorate delivers an integrated suite of services and initiatives across the student lifecycle, including programs and activities that promote access and participation at UWA, foster inclusion, belonging and community connection, support safety, health and wellbeing, advance equity and accessibility, encourage positive student conduct and early resolution pathways, and enhance engagement in learning, university life, and leadership.
The Directorate works in close partnership with the student Guild, student associations, affiliated residential colleges, and the broader Education and Student Experience portfolio to ensure an integrated, student-centred approach aligned with UWA’s strategic priorities and values.
The Student Conduct and Resolution Centre (SCRC) works collaboratively across the University to promote integrity, accountability, respectful behaviour and a safe, inclusive community. Reporting to the Director, Student Life and Community, SCRC is responsible for the strategic oversight and operational management of the University’s complaint resolution and student conduct framework.
SCRC delivers student-centred, trauma-informed and educative approaches to complaint resolution and conduct management, including early intervention, restorative mediation and alternative resolution pathways where appropriate. SCRC also supports the consistent application of University policies and standards, promotes procedural fairness and contributes to initiatives that strengthen community wellbeing, safety, accountability and institutional integrity.
About the opportunity
- Play a key role in supporting a safe, inclusive and respectful university community by coordinating complaint resolution and student conduct processes.
- Work collaboratively across the University to deliver fair, transparent and trauma-informed outcomes that enhance the student experience.
- Contribute to continuous improvement through insights, data analysis and process enhancements that strengthen integrity and institutional practice.
About you
- Demonstrated experience in complaint handling, case management or a similar environment requiring sound judgement and procedural fairness.
- Strong stakeholder engagement skills, with the ability to build trust and work effectively across diverse groups.
- Highly developed communication skills, with the ability to manage sensitive matters with professionalism, empathy and clarity.
- Exceptional organisational skills, with the ability to prioritise competing demands and manage complex caseloads.
- A proactive, solutions-focused mindset with a commitment to continuous improvement and delivering high-quality, student-centred outcomes.
Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations.
- A current National Police Clearance.
- Working with Children Check.
Position description:
PD Coordinator, Complaint Resolution (523794).pdf
To learn more about this opportunity, please contact Ryan Marfurt Hiring Manager at [email protected]
For enquiries on the recruitment process, please contact Talent Advisor at [email protected]
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on 15 July 2026.
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.
If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number.
The University of Western Australia (UWA) is one of Australia's leading universities and has an international reputation for excellence in teaching, learning and research.
It has almost 24,000 students enrolled...
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Job Description:
- Join a values-driven organisation committed to student wellbeing, inclusion and delivering a world-class student experience.
- Access professional development opportunities within a collaborative, supportive environment that encourages growth and continuous learning.
- Full-time appointment on an ongoing basis.
- Base salary range: $104,243 – $115,661 p.a. plus 17% superannuation.
About the area
The Directorate of Student Life and Community sits within the Education and Student Experience Portfolio, overseen by the Deputy Vice Chancellor (Education and Student Experience). Student Life and Community play an integral role in the shared strategic goal of providing a world-class student experience.
The Directorate comprises five core divisions: the Student Conduct and Resolution Centre, Student Engagement and Belonging, Student Equity and Accessibility, Student Health and Wellbeing, and UWA Sport. The Directorate delivers an integrated suite of services and initiatives across the student lifecycle, including programs and activities that promote access and participation at UWA, foster inclusion, belonging and community connection, support safety, health and wellbeing, advance equity and accessibility, encourage positive student conduct and early resolution pathways, and enhance engagement in learning, university life, and leadership.
The Directorate works in close partnership with the student Guild, student associations, affiliated residential colleges, and the broader Education and Student Experience portfolio to ensure an integrated, student-centred approach aligned with UWA’s strategic priorities and values.
The Student Conduct and Resolution Centre (SCRC) works collaboratively across the University to promote integrity, accountability, respectful behaviour and a safe, inclusive community. Reporting to the Director, Student Life and Community, SCRC is responsible for the strategic oversight and operational management of the University’s complaint resolution and student conduct framework.
SCRC delivers student-centred, trauma-informed and educative approaches to complaint resolution and conduct management, including early intervention, restorative mediation and alternative resolution pathways where appropriate. SCRC also supports the consistent application of University policies and standards, promotes procedural fairness and contributes to initiatives that strengthen community wellbeing, safety, accountability and institutional integrity.
About the opportunity
- Play a key role in supporting a safe, inclusive and respectful university community by coordinating complaint resolution and student conduct processes.
- Work collaboratively across the University to deliver fair, transparent and trauma-informed outcomes that enhance the student experience.
- Contribute to continuous improvement through insights, data analysis and process enhancements that strengthen integrity and institutional practice.
About you
- Demonstrated experience in complaint handling, case management or a similar environment requiring sound judgement and procedural fairness.
- Strong stakeholder engagement skills, with the ability to build trust and work effectively across diverse groups.
- Highly developed communication skills, with the ability to manage sensitive matters with professionalism, empathy and clarity.
- Exceptional organisational skills, with the ability to prioritise competing demands and manage complex caseloads.
- A proactive, solutions-focused mindset with a commitment to continuous improvement and delivering high-quality, student-centred outcomes.
Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations.
- A current National Police Clearance.
- Working with Children Check.
Position description: PD Coordinator, Complaint Resolution (523794).pdf
To learn more about this opportunity, please contact Ryan Marfurt Hiring Manager at [email protected]
For enquiries on the recruitment process, please contact Talent Advisor at [email protected]
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on 15 July 2026.
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.
If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number.
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