Job Description:

• Full time (36.25 hours per week) | Continuing Appointment
• Join us in shaping the future of clinical education in Northern Australia.
• HEWL 5 $78,740 - $89,310 + 17% Super & great benefits
• Based at the Townsville Clinical School at the Townsville University Hospital

Make a real impact in clinical training

At James Cook University, people are at the heart of everything we do. As a Clinical Training Support Officer, you’ll play a key role in supporting the delivery of high‑quality clinical education across public, private and community health settings. This is a dynamic, student‑centred role where your coordination skills and commitment to great service will directly enhance the experience of our students, clinicians and academic staff.

What you’ll be doing

In this fast‑paced and rewarding role, you will:

• Coordinate student allocations for clinical rotations, including preparing rosters, liaising with clinical teaching staff and external health facilities, and organising resources and assessments.

• Support the smooth running of clinical training operations, including recruitment processes, examinations, community liaison and hospital or health service events.

• Deliver exceptional customer‑focused service to students, staff and stakeholders, ensuring their needs are met with professionalism and care.

• Contribute to continuous improvement initiatives that enhance service quality and stakeholder satisfaction.

• Play an active role in a high‑performance team, providing timely, accurate and well‑informed responses guided by JCU policies and procedures.

What you’ll bring

We’re looking for someone who thrives in a busy environment and enjoys working with a wide range of people. You will have:

• Qualifications and experience aligned to HEWL 5.

• Strong customer service skills and the ability to manage high volumes of enquiries with discretion and professionalism.

• Sound judgement, organisational problem‑solving skills and the ability to prioritise effectively.

• Excellent communication and interpersonal skills, with the ability to build strong working relationships across diverse groups.

• Confident computer literacy across Microsoft Office, Adobe and other administrative systems.

Why JCU?

As Australia’s only university dedicated to the Tropics, JCU offers a vibrant, purpose‑driven environment where your work contributes to improving health outcomes across Northern Australia. You’ll join a supportive team, participate in competency and compliance training, and be part of a university that values excellence, authenticity, integrity and respect.

In return, you'll enjoy:

• A collaborative and supportive team environment.
• Flexible work arrangements where operationally appropriate.
• Generous superannuation and leave entitlements.
• Professional development opportunities.

Ready to make a difference?

If you’re passionate about supporting clinical education and enjoy working in a collaborative, student‑focused environment, we’d love to hear from you.

Click the ‘Apply’ button or visit the JCU Careers Page and follow these steps:

1. Complete the online application form
2. Upload your current resume
3. Upload a cover letter outlining your experience and how your skills align with the role

For more information, please contact Lucy Gorton on 4781 5884 or via email [email protected]