Manager - Student Central and Engagement
- The University of Queensland
- Australia, QLD
- Jun 26, 2026
Job Description:
Lead a highly visible, student-facing service at the heart of the UQ community and make a real impact every day.
Full-time, Permanent with Base salary in the range of $120,317 - $134,892 + 17% super (HEW Level 8).
Based at our Vibrant St Lucia Campus.
About This Opportunity
Step into the Manager, Student Central and Engagement role and lead at the heart of the UQ student experience. You’ll guide a high-performing team in Student Central - the front door for students seeking support, guidance, and connection.
In this fast-paced, people-first environment, no two days are the same. You’ll shape how students access services across the University, lead engagement initiatives, and play a key role in enhancing the student experience during critical points like orientation.
If you thrive on building strong teams, improving services, and delivering meaningful impact, this is your opportunity to lead where it matters most.
Key responsibilities will include:
Leading and supporting a frontline team to deliver high-quality, student-centred services
Overseeing enquiry management across multiple channels to ensure timely, accurate responses
Acting as an escalation point for complex student enquiries, or in response to urgent matters
Driving engagement initiatives, including events and activations within Student Central
Managing intake and triage processes to connect students with the right support
Coordinating orientation activities that showcase student support and wellbeing services
Overseeing our International Student Supervision Program team, who provide pastoral care and support to international students aged under 18 years who are enrolled and living in Brisbane without their guardian
About You
You’re a confident and people-focused leader who thrives in a fast-moving environment. You bring a strong service mindset, with a genuine passion for improving student outcomes and experience.
You will also demonstrate:
Proven leadership experience managing diverse teams in high-volume, client-facing environments
Strong stakeholder engagement skills, with the ability to influence across dynamic organisations
Experience designing and delivering projects, with a focus on measurable outcomes
The ability to prioritise, stay calm under pressure, and deliver high-quality work to deadlines
An understanding of student support services and the needs of diverse and vulnerable cohorts
A demonstrated commitment to trauma-informed, and person-centred decision making and service delivery
About UQ
As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.
Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging.
Interested?
For more information about this opportunity, please contact Catherine Fitzgerald on [email protected]. For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.
When you apply, please ensure you upload a resume and cover letter of no more than 3 pages summarising how your background aligns to the ‘About You’ section. Please note that applications received via email will not be accepted.
Other Information
Pre-employment checks may include: verification of the right to work in Australia, criminal history checks and Blue Card checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [email protected] or calling +61 7 3365 2623.
Applications close Thursday 9 July 2026 at 11.00pm AEST (R-66264).
For more than a century, The University of Queensland (UQ) has created positive change for society by delivering knowledge leadership for a better world.
UQ ranks among the world’s top universities, as...
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Job Description:
Lead a highly visible, student-facing service at the heart of the UQ community and make a real impact every day.
Full-time, Permanent with Base salary in the range of $120,317 - $134,892 + 17% super (HEW Level 8).
Based at our Vibrant St Lucia Campus.
About This Opportunity
Step into the Manager, Student Central and Engagement role and lead at the heart of the UQ student experience. You’ll guide a high-performing team in Student Central - the front door for students seeking support, guidance, and connection.
In this fast-paced, people-first environment, no two days are the same. You’ll shape how students access services across the University, lead engagement initiatives, and play a key role in enhancing the student experience during critical points like orientation.
If you thrive on building strong teams, improving services, and delivering meaningful impact, this is your opportunity to lead where it matters most.
Key responsibilities will include:
Leading and supporting a frontline team to deliver high-quality, student-centred services
Overseeing enquiry management across multiple channels to ensure timely, accurate responses
Acting as an escalation point for complex student enquiries, or in response to urgent matters
Driving engagement initiatives, including events and activations within Student Central
Managing intake and triage processes to connect students with the right support
Coordinating orientation activities that showcase student support and wellbeing services
Overseeing our International Student Supervision Program team, who provide pastoral care and support to international students aged under 18 years who are enrolled and living in Brisbane without their guardian
About You
You’re a confident and people-focused leader who thrives in a fast-moving environment. You bring a strong service mindset, with a genuine passion for improving student outcomes and experience.
You will also demonstrate:
Proven leadership experience managing diverse teams in high-volume, client-facing environments
Strong stakeholder engagement skills, with the ability to influence across dynamic organisations
Experience designing and delivering projects, with a focus on measurable outcomes
The ability to prioritise, stay calm under pressure, and deliver high-quality work to deadlines
An understanding of student support services and the needs of diverse and vulnerable cohorts
A demonstrated commitment to trauma-informed, and person-centred decision making and service delivery
About UQ
As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.
Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging.
Interested?
For more information about this opportunity, please contact Catherine Fitzgerald on [email protected]. For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.
When you apply, please ensure you upload a resume and cover letter of no more than 3 pages summarising how your background aligns to the ‘About You’ section. Please note that applications received via email will not be accepted.
Other Information
Pre-employment checks may include: verification of the right to work in Australia, criminal history checks and Blue Card checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [email protected] or calling +61 7 3365 2623.
Applications close Thursday 9 July 2026 at 11.00pm AEST (R-66264).
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