Senior Business Analyst
- University of New South Wales
- Australia, NSW
- Jun 23, 2026
Job Description:
- Employment Type: Full-time, 2 year fixed term
- Remuneration: from $148,012 + 17% superannuation and leave loading
- Location: Kensington, NSW (Hybrid working model – based on-site primarily in Sydney. Remote working not available for this role)
Why your role matters
The Senior Business Analyst leads complex business analysis activities across enterprise-wide projects, working closely with senior stakeholders to design solutions that align with UNSW’s strategic goals. The role drives the definition of business needs, process improvements, and data requirements, ensuring solutions are practical, scalable, and aligned with institutional priorities.
About you
- Tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience.
- Significant experience (typically 5+ years) as a business analyst in large, complex organisations, with demonstrated ability to lead strategic and enterprise-scale initiatives.
- Minimum ITIL Foundation certified.
- Experience in Service Management, transforming service models, processes, and platform capabilities.
- Experience in and knowledge of ServiceNow or other contemporary Service Management platform.
- Proven ability to operate effectively within structured and agile delivery environments (e.g. Agile, Waterfall, Hybrid).
- High-level expertise in business analysis techniques and tools, including process mapping, data analysis, requirements elicitation, solution evaluation, and stakeholder engagement.
- Demonstrated experience developing business cases, contributing to procurement or vendor selection processes, and supporting implementation of enterprise platforms.
- Excellent analytical and problem-solving skills, with the ability to assess complex interdependencies and develop practical solutions.
- Outstanding communication, facilitation, and negotiation skills, with experience working with diverse stakeholder groups including executive sponsors, technical teams, and end users.
- Demonstrated leadership in guiding, mentoring, or reviewing the work of other analysts within or across teams.
- Familiarity with enterprise systems, data governance, CRM, ERP, or integration platforms is desirable.
For further information on the role & responsibilities, please refer to the Position Description
How to Apply: Applicants are asked to provide a CV and cover letter addressing the pertinent points of the Position Description. The application process will close on Sunday 5 July at 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
Job queries contact: Tai James, Talent Acquisition Consultant
E: [email protected] (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
At UNSW, we take pride in the broad range and high quality of our teaching programs. Our teaching gains strength and currency from our research activities, strong industry links and our international nature; UNSW has strong regional...
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Job Description:
- Employment Type: Full-time, 2 year fixed term
- Remuneration: from $148,012 + 17% superannuation and leave loading
- Location: Kensington, NSW (Hybrid working model – based on-site primarily in Sydney. Remote working not available for this role)
Why your role matters
The Senior Business Analyst leads complex business analysis activities across enterprise-wide projects, working closely with senior stakeholders to design solutions that align with UNSW’s strategic goals. The role drives the definition of business needs, process improvements, and data requirements, ensuring solutions are practical, scalable, and aligned with institutional priorities.
About you
- Tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience.
- Significant experience (typically 5+ years) as a business analyst in large, complex organisations, with demonstrated ability to lead strategic and enterprise-scale initiatives.
- Minimum ITIL Foundation certified.
- Experience in Service Management, transforming service models, processes, and platform capabilities.
- Experience in and knowledge of ServiceNow or other contemporary Service Management platform.
- Proven ability to operate effectively within structured and agile delivery environments (e.g. Agile, Waterfall, Hybrid).
- High-level expertise in business analysis techniques and tools, including process mapping, data analysis, requirements elicitation, solution evaluation, and stakeholder engagement.
- Demonstrated experience developing business cases, contributing to procurement or vendor selection processes, and supporting implementation of enterprise platforms.
- Excellent analytical and problem-solving skills, with the ability to assess complex interdependencies and develop practical solutions.
- Outstanding communication, facilitation, and negotiation skills, with experience working with diverse stakeholder groups including executive sponsors, technical teams, and end users.
- Demonstrated leadership in guiding, mentoring, or reviewing the work of other analysts within or across teams.
- Familiarity with enterprise systems, data governance, CRM, ERP, or integration platforms is desirable.
For further information on the role & responsibilities, please refer to the Position Description
How to Apply: Applicants are asked to provide a CV and cover letter addressing the pertinent points of the Position Description. The application process will close on Sunday 5 July at 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
Job queries contact: Tai James, Talent Acquisition Consultant
E: [email protected] (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
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