Admissions Team Leader
- University of New South Wales
- Australia, NSW
- Jun 19, 2026
Job Description:
- Duration: 2 Fixed term roles - 1 X Fixed term until July 2028 and 1 X Fixed term until Sept 2027
- Remuneration: $118,483 + 17% super (level 7)
- Location: UNSW Kensington Campus (Hybrid Flexible Working)
Why Your Role Matters
As an Admissions Team Leader, you’ll oversee the day-to-day operations of application and admissions processing across several UNSW faculties. You’ll lead, develop and support a team of up to eight Admissions Officers, ensuring high quality service, accurate assessments and smooth workflows throughout the admissions cycle.
This role reports to the Manager, Admissions Operations (Postgraduate). We have two fixed term opportunities, both replacing current employees: one until July 2028 and the other until September 2027.
Main Responsibilities (Summary)
- Lead, coach and develop a team of Admissions Officers, managing daily and peak-period workload within an environment that promotes respect, accountability, quality service and facilities, and fosters initiative and innovation.
- Ensure fair, consistent and transparent admissions decisions in line with University policy and external regulations.
- Guide staff to meet service level agreements for application processing and enquiries
- Assess applicant eligibility and oversee accurate, complete and up-to-date records
- Collaborate with faculties, Scholarships and other stakeholders to support smooth admissions operations
- Train staff, improve processes, and maintain clear documentation
- Manage escalated cases, fostering a culture of customer service excellence and ensure teams place the needs of potential students at the forefront.
- Contribute to the statistical reports and suggest continuous business improvements activities of the Admissions Office.
Who You Are
You bring strong leadership, excellent communication skills and a passion for delivering high quality service. You’ll also have:
- Demonstrated extensive experience in admissions
- Demonstrated ability to train, motivate and influence teams – previous leadership experience is highly regarded
- Experience working with diverse stakeholders across cultures
- Strong customer service focus with a proactive, solutions-oriented mindset
- High attention to detail and experience managing high volume workflows
- Advanced digital skills, including Microsoft suite, CRM and student management systems
- A positive, adaptable approach to change in a dynamic environment
Candidates will need to have valid working rights – this role is not available for sponsorship. The role is hybrid – Monday to Friday. We’d expect the successful candidate to work over the end of the year shutdown.
Application process: please submit your résumé and a cover letter bringing your experience and motivation to life.
Applications close: 1 July 11.55PM
Get in Touch (for job related queries only – applications will not be accepted if sent to the contact listed): Anne de Voronine, Talent Acquisition Associate, [email protected]
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks
• Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
At UNSW, we take pride in the broad range and high quality of our teaching programs. Our teaching gains strength and currency from our research activities, strong industry links and our international nature; UNSW has strong regional...
Job ID:
Location:
Discipline:
Job Views:
Job Description:
- Duration: 2 Fixed term roles - 1 X Fixed term until July 2028 and 1 X Fixed term until Sept 2027
- Remuneration: $118,483 + 17% super (level 7)
- Location: UNSW Kensington Campus (Hybrid Flexible Working)
Why Your Role Matters
As an Admissions Team Leader, you’ll oversee the day-to-day operations of application and admissions processing across several UNSW faculties. You’ll lead, develop and support a team of up to eight Admissions Officers, ensuring high quality service, accurate assessments and smooth workflows throughout the admissions cycle.
This role reports to the Manager, Admissions Operations (Postgraduate). We have two fixed term opportunities, both replacing current employees: one until July 2028 and the other until September 2027.
Main Responsibilities (Summary)
- Lead, coach and develop a team of Admissions Officers, managing daily and peak-period workload within an environment that promotes respect, accountability, quality service and facilities, and fosters initiative and innovation.
- Ensure fair, consistent and transparent admissions decisions in line with University policy and external regulations.
- Guide staff to meet service level agreements for application processing and enquiries
- Assess applicant eligibility and oversee accurate, complete and up-to-date records
- Collaborate with faculties, Scholarships and other stakeholders to support smooth admissions operations
- Train staff, improve processes, and maintain clear documentation
- Manage escalated cases, fostering a culture of customer service excellence and ensure teams place the needs of potential students at the forefront.
- Contribute to the statistical reports and suggest continuous business improvements activities of the Admissions Office.
Who You Are
You bring strong leadership, excellent communication skills and a passion for delivering high quality service. You’ll also have:
- Demonstrated extensive experience in admissions
- Demonstrated ability to train, motivate and influence teams – previous leadership experience is highly regarded
- Experience working with diverse stakeholders across cultures
- Strong customer service focus with a proactive, solutions-oriented mindset
- High attention to detail and experience managing high volume workflows
- Advanced digital skills, including Microsoft suite, CRM and student management systems
- A positive, adaptable approach to change in a dynamic environment
Candidates will need to have valid working rights – this role is not available for sponsorship. The role is hybrid – Monday to Friday. We’d expect the successful candidate to work over the end of the year shutdown.
Application process: please submit your résumé and a cover letter bringing your experience and motivation to life.
Applications close: 1 July 11.55PM
Get in Touch (for job related queries only – applications will not be accepted if sent to the contact listed): Anne de Voronine, Talent Acquisition Associate, [email protected]
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks
• Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
Posted:
