Job Description:

• Full-time, 36.25 hours per week
• 12 month fixed term parental leave contract
• HEWL 5 - $78,740 - $89,310 + 17% Super & great benefits
• Based in Townsville
• Make a difference – support students at key moments in their academic journey.
• Grow your career – develop skills across systems, policy and student administration
• Be part of a supportive team – collaborative, values‑driven and focused on service excellence

Help shape the student experience at JCU.

Join a team that puts students at the center of everything we do. As an Enrolment Officer, you’ll provide clear, accurate and timely advice to support students through their enrolment and progression journey. If you thrive in a fast‑paced environment and enjoy helping others succeed, this role offers variety, purpose and the chance to make a real impact.

What you’ll do

• Respond to enrolment and progression enquiries with professionalism and accuracy.

• Maintain high‑quality student records across multiple systems.

• Support efficient enrolment processes and contribute to continuous improvement.

• Work collaboratively with Colleges and stakeholders to deliver a seamless student experience.

What you’ll bring

• Strong customer service skills, ideally in a high‑volume or higher education setting.

• Ability to interpret and apply policies, procedures and legislation.

• Excellent organisational skills and attention to detail.

• Confident communication skills and the ability to engage with diverse groups.

Why James Cook University?

At JCU, you’ll be part of a community that values your contribution and supports your growth. You’ll have opportunities to develop your skills, work across campuses, and be part of a team that genuinely cares about delivering exceptional service to our students.

In return, you'll enjoy:

• A collaborative and supportive team environment.
• Flexible work arrangements where operationally appropriate.
• Generous superannuation and leave entitlements.
• Professional development opportunities.

How to Apply

Ready to help shape the student experience at JCU? We’d love to hear from you.

Click the ‘Apply’ button or visit the JCU Careers Page and follow these steps:

1. Complete the online application form
2. Upload your current resume
3. Upload a cover letter outlining your experience and how your skills align with the role

For more information, please contact Kasey Smithers on 4781 4180 or via email jkasey.smithers@jcu.edu.au