Accommodation Administrator
- Lincoln University
- New Zealand
- Jun 12, 2026
Job Description:
Coordinate accommodation bookings, admin, and customer service to deliver a smooth, high-quality student living experience.
Mō te tūka | The role
Based in our Accommodation Services team, you’ll play a key role in delivering a seamless accommodation experience for students and guests. This is a varied position where you’ll coordinate applications, bookings, financial processes, and reporting, while providing outstanding customer service and supporting day-to-day operations.
You’ll be a central point of contact, helping ensure everything runs smoothly behind the scenes and contributing to a positive, welcoming student community.
Some tasks of the role include:
- Managing student accommodation applications, offers, and withdrawals
- Coordinating arrival and departure processes for residents and guests
- Responding to enquiries and maintaining accurate communication records
- Producing reports and supporting financial processes (e.g. refunds, accounts)
- Maintaining systems and acting as a subject matter expert (e.g. StarRez, CRM)
- Building strong relationships with internal teams and external providers
Mahi & Wāhi / Utu | Work pattern, location & salary
This permanent role is based at our Lincoln Campus and works 37.5 hours per week (1.0 FTE). The salary for this position is $60,000–$68,000 per annum, depending on experience.
Kā tino Pūkeka/Whēako | Essential skills/experience for the role
You will bring:
- Proven experience in administration and customer service (ideally 3+ years)
- Strong attention to detail with excellent organisational skills
- Good computer literacy, including Microsoft Office (Word and Excel)
- Ability to manage competing priorities and solve problems effectively
- Strong communication skills and a customer-focused approach
- Discretion and professionalism when handling sensitive information
- Alignment with Manaakitaka and Lincoln University values.
Kā hua ka riro ki a koe | What's in it for you?
Join a supportive, inclusive community that values diversity, wellbeing, and professional growth. Benefits include:
- Flexible, family‑friendly work and free on‑site parking
- Professional development & mentorship to grow your career
- Generous leave entitlements – four/five/six weeks of paid leave per year (based on 1.0 FTE)
- Annual salary reviews to recognise your contribution
- Eye care support – contributions toward eye tests and glasses
- Wellbeing support (free, confidential services via Clearhead)
- Southern Cross employee benefits
- On‑campus gym with discounted membership
- On‑site early childhood centre with staff discounts
- A social culture – friendly people, supportive teams, and plenty of opportunities to connect through events, clubs, and activities
- A vibrant campus: beautiful grounds, cafés, and a collaborative atmosphere
Mō mātou | About us
Te Whare Wānaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land-based industries in New Zealand and globally.
Our campus sits at the heart of the Lincoln research precinct, complemented by university-owned farms and research stations that blend education, research, and hands-on learning. At Lincoln, students are at the heart of everything we do—we empower them to grow their potential and contribute to a more sustainably productive world through world-class teaching and research.
As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community. Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University’s reputation through their work.
Our Te Tiriti o Waitangi commitments begin with mana whenua. We honour our special relationship with Ngāi Te Ruahikihiki and Te Taumutu Rūnanga, embedded in our He Tūtohinga Whakamātau | Charter of Understanding.
Tono ināianei | Apply now
Ready to apply? Submit your CV and a cover letter that highlights your fit - tell us why you want this role and what motivates you to join Lincoln University.
Applications received via email will not be considered, however specific enquiry relating to the role can be made to [email protected]
We are committed to fostering a diverse and inclusive community where everyone feels valued and supported, and we welcome applications from people of all backgrounds.
We are only considering applicants who have current unrestricted legal working rights in New Zealand. We are unable to provide visa sponsorship for this role.
Applications may be reviewed as they come in. We may close early if we identify a suitable candidate.
View the position description at: https://careers.lincoln.ac.nz
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Job Description:
Coordinate accommodation bookings, admin, and customer service to deliver a smooth, high-quality student living experience.
Mō te tūka | The role
Based in our Accommodation Services team, you’ll play a key role in delivering a seamless accommodation experience for students and guests. This is a varied position where you’ll coordinate applications, bookings, financial processes, and reporting, while providing outstanding customer service and supporting day-to-day operations.
You’ll be a central point of contact, helping ensure everything runs smoothly behind the scenes and contributing to a positive, welcoming student community.
Some tasks of the role include:
- Managing student accommodation applications, offers, and withdrawals
- Coordinating arrival and departure processes for residents and guests
- Responding to enquiries and maintaining accurate communication records
- Producing reports and supporting financial processes (e.g. refunds, accounts)
- Maintaining systems and acting as a subject matter expert (e.g. StarRez, CRM)
- Building strong relationships with internal teams and external providers
Mahi & Wāhi / Utu | Work pattern, location & salary
This permanent role is based at our Lincoln Campus and works 37.5 hours per week (1.0 FTE). The salary for this position is $60,000–$68,000 per annum, depending on experience.
Kā tino Pūkeka/Whēako | Essential skills/experience for the role
You will bring:
- Proven experience in administration and customer service (ideally 3+ years)
- Strong attention to detail with excellent organisational skills
- Good computer literacy, including Microsoft Office (Word and Excel)
- Ability to manage competing priorities and solve problems effectively
- Strong communication skills and a customer-focused approach
- Discretion and professionalism when handling sensitive information
- Alignment with Manaakitaka and Lincoln University values.
Kā hua ka riro ki a koe | What's in it for you?
Join a supportive, inclusive community that values diversity, wellbeing, and professional growth. Benefits include:
- Flexible, family‑friendly work and free on‑site parking
- Professional development & mentorship to grow your career
- Generous leave entitlements – four/five/six weeks of paid leave per year (based on 1.0 FTE)
- Annual salary reviews to recognise your contribution
- Eye care support – contributions toward eye tests and glasses
- Wellbeing support (free, confidential services via Clearhead)
- Southern Cross employee benefits
- On‑campus gym with discounted membership
- On‑site early childhood centre with staff discounts
- A social culture – friendly people, supportive teams, and plenty of opportunities to connect through events, clubs, and activities
- A vibrant campus: beautiful grounds, cafés, and a collaborative atmosphere
Mō mātou | About us
Te Whare Wānaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land-based industries in New Zealand and globally.
Our campus sits at the heart of the Lincoln research precinct, complemented by university-owned farms and research stations that blend education, research, and hands-on learning. At Lincoln, students are at the heart of everything we do—we empower them to grow their potential and contribute to a more sustainably productive world through world-class teaching and research.
As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community. Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University’s reputation through their work.
Our Te Tiriti o Waitangi commitments begin with mana whenua. We honour our special relationship with Ngāi Te Ruahikihiki and Te Taumutu Rūnanga, embedded in our He Tūtohinga Whakamātau | Charter of Understanding.
Tono ināianei | Apply now
Ready to apply? Submit your CV and a cover letter that highlights your fit - tell us why you want this role and what motivates you to join Lincoln University.
Applications received via email will not be considered, however specific enquiry relating to the role can be made to [email protected]
We are committed to fostering a diverse and inclusive community where everyone feels valued and supported, and we welcome applications from people of all backgrounds.
We are only considering applicants who have current unrestricted legal working rights in New Zealand. We are unable to provide visa sponsorship for this role.
Applications may be reviewed as they come in. We may close early if we identify a suitable candidate.
View the position description at: https://careers.lincoln.ac.nz
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