Change Manager

Job Description:

• Employment Type: Full-time, Fixed Term 12-month position
• Remuneration: Competitive total package
• Location: Kensington, NSW (Hybrid working model)

Help UNSW turn trusted data into better decisions and progress for all.

The Enterprise Data Office is seeking an experienced Change Manager to support the adoption of data, process and technology changes across the University. This role will suit a confident, practical and highly organised change practitioner who can lead change strategy and delivery across multiple initiatives, build strong stakeholder relationships and create clear narratives that help people understand, adopt and sustain new ways of working.

About UNSW

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.

Why your role matters

The Change Manager plays an important role within UNSW’s Enterprise Data Office (EDO), supporting the successful adoption of strategic and operational change initiatives as part of the University’s data transformation agenda.

The Enterprise Data Office is building a more connected, trusted and accessible data environment for UNSW. The Change Manager role will contribute to this ambition by developing tailored change strategy and delivering end-to-end change management for key data projects that have enterprise-wide impact and benefit.

The Change Manager role is critical in developing productive stakeholder relationships, creating effective and innovative communications, and delivering fit-for-purpose change management activity that supports business readiness and sustainment.

The Change Manager reports to the Senior Change Manager.

About the Role

The change manager will work closely with EDO project delivery teams, EDO Leadership and stakeholders across UNSW to build awareness, readiness and capability for change.

This role requires an experienced change practitioner who can work independently, managing multiple initiatives concurrently and confidently engaging with stakeholders at all levels.

Success in this role will rely on exceptional communication, both written and verbal, and the ability to translate complex data and technology concepts into compelling and relatable narratives that help people understand what is changing, why it matters and what they need to do.

The successful applicant will be required to undertake and have experience in the following areas of expertise:

• Lead the Change for multiple enterprise data initiatives, aligned with the UNSW change management framework and the EDO change approach.
• Deliver end-to-end change management activity with comprehensive documentation, integrated with the EDO project delivery framework.
• Develop and deliver high-quality change documentation, including stakeholder identification and engagement plans, business impact assessments, change and communication plans, training plans where necessary, business readiness assessment and progress reporting.
• Identify and segment stakeholders to ensure communication, engagement and learning activities are targeted, relevant and effective for different audiences across the University.
• Work with project teams, EDO leaders and Faculty and Division stakeholders to identify the most effective engagement channels, meetings and forums for each initiative.
• Develop and deliver high quality communication artefacts, including key messages, PowerPoint presentations, learning materials, leader-led communications, intranet or article-style updates, briefing packs and other materials that create a professional and coherent narrative around change.
• Identify, assess and manage change-related risks, issues and resistance, and develop practical mitigation strategies in collaboration with project leaders.
• Support senior leaders and project teams through coaching, advice and change tools that build confidence and change capability within our Team.
• Actively seek feedback and use stakeholder insights, adoption indicators and readiness measures to track change effectiveness and adapt plans as required.
• Contribute to reporting for relevant forums, including updates on change progress, readiness, risks, stakeholder engagement and adoption.

About You

• You are an experienced change manager who is confident delivering end-to-end organisational change in a complex, highly regulated and stakeholder-rich environment.
• You bring strong self-leadership and can work independently on allocated initiatives, while staying connected and collaborating within our team.
• You are comfortable managing multiple initiatives at different stages of delivery, balancing competing deadlines and adapting your approach when priorities shift.

You will bring

• Tertiary qualifications in a relevant discipline and/or solid experience delivering effective change management in large-scale projects, including changes to people, process, technology, data, structures, operations or ways of working.
• Demonstrated experience developing and implementing fit-for-purpose change strategies, impact assessments, stakeholder engagement plans, communication plans, training approaches and business readiness activities.
• Excellent written and verbal communication skills, with the ability to create clear, engaging and audience-specific communications, presentations, learning materials and articles that explain complex changes in a practical and compelling way.
• Strong PowerPoint and presentation development capability, including the ability to shape executive-ready narratives, leader briefing materials, stakeholder packs and change storylines.
• Exceptional listening, consultation and stakeholder engagement skills, with the ability to build trust, influence outcomes and communicate confidently at all levels of an organisation.
• Experience working in dynamic, ambiguous or highly regulated environments with competing priorities, ideally within higher education, government, technology, data or another complex enterprise setting.
• Ability to identify and manage resistance, change risks and readiness gaps, and to coach leaders and project teams to support successful adoption.
• Excellent time management and organisational skills, with the ability to manage multiple priorities, maintain momentum and deliver high-quality outcomes.
• Higher education experience is desirable but not essential.

For further information on the role & responsibilities, please refer to the Position Description

How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the Position Description) before Sunday 28 June by 11:55pm.

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Additional 3 days leave during December festive period.
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.