Contact Centre Advisor

Job Description:

Te Ratonga Ākonga | Student Operations

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Fixed-term and causal positions available

Kia hiwa rā, kia hiwa rā!
He hiahia, he pūkenga nōu ki te mahi a te Contact Centre Advisor Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

If you thrive in a fast-paced environment, love helping people find answers, and enjoy being part of a team that makes a real difference, this is your opportunity to shine at the University of Canterbury (UC).

What You Will Do

As a Contact Centre Advisor, you will be one of the first points of contact for future and current students, whānau, and the wider community. Every day you’ll guide people through key university processes, support students on their learning journey, and help shape positive first impressions of UC.

We currently have a Fixed Term, and Casual opportunities available (located on the Ilam campus):

• Fixed Term: 27.5 hours per week, between 8.00 am and 5.30 pm, Monday to Friday until the end of February 2027
• Casual: shifts available between 8.00 am and 5.30 pm, Monday to Friday

In this varied and rewarding role, you will provide high-quality support to students and the wider community across phone, email, and live chat channels. You’ll assist prospective and current students with enrolment enquiries, guide them through the myUC enrolment portal, and provide accurate advice on university processes, fees, key dates, and available services.

You’ll work collaboratively with teams across the University to ensure students receive timely, consistent, and student-focused support. The role also includes maintaining knowledge resources, contributing to continuous service improvement, and supporting a welcoming and inclusive student experience aligned with UC’s values of manaakitanga, whanaungatanga, and tiakitanga.

Who You Are

You are a confident communicator who enjoys helping others and can remain calm and professional in a busy environment. You bring a customer-first mindset and the ability to learn and apply complex information quickly. To be successful in this role, you will have:

• Previous experience in a customer service or contact centre environment, ideally within a large or complex organisation
• Experience within the tertiary education sector is an advantage
• A high standard of written and spoken English, demonstrating eexceptional communication skills across phone, email, and live chat channels
• Strong interpersonal skills with a friendly, patient, and approachable style
• Excellent attention to detail and accuracy, even when managing competing priorities
• Confidence using multiple digital systems and strong computer/data entry skills
• The ability to interpret and apply policies, procedures, and complex information accurately
• Strong teamwork skills and a collaborative approach to supporting colleagues and students
• Cultural awareness and a genuine commitment to inclusivity, diversity, and delivering equitable support experiences
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.

If you enjoy working in a supportive team environment and want to make a meaningful difference in the student experience, we’d love to hear from you.

Ngā Painga o UC | Why UC
At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

UC’s Benefits approach is shaped by Ngā Uara | Our Values Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include:

• 5 weeks annual leave +5 days university holidays
• UC Parental Leave (up to 9 weeks paid) + 26 weeks Government paid parental leave and onsite childcare facility
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangements
• professional development and study opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts including UC RecCentre
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: 9 June 2026 (midnight, NZ time)
Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to [email protected]

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.

Please note, this is an onsite position.