Group Leader Enterprise Digital Support
- University of Otago
- New Zealand
- May 28, 2026
Job Description:
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ENTERPRISE DIGITAL SUPPORT
DIGITAL DIVISION | RATONGA MATIHIKO
The University of Otago is looking for an experienced and people-focused leader to join our Enterprise Digital Support leadership team.
In this role, you will lead a multidisciplinary team delivering critical digital support services across the Dunedin campus, including desktop support, digital learning and AV technologies, and eConferencing services.
You’ll work closely with academic and professional staff to deliver reliable, customer-focused digital services that support teaching, learning, research, and day-to-day operations.
The role | Te mahi
You will:
• Lead and develop a high-performing digital support team.
• Oversee operational delivery across desktop, AV, digital learning and collaboration services.
• Build strong stakeholder relationships across the University.
• Drive service quality, operational improvement, and service resilience.
• Support incident management, continuity planning, and service recovery activities.
Your skills and experience | Kā pūkeka me kā wheako
You’ll be an experienced operational leader who thrives in complex service environments and enjoys building strong teams and relationships.
You will bring:
• Experience leading technical or digital support teams in a complex environment.
• Strong people leadership and operational management capability.
• Knowledge of IT service management practices and service delivery.
• Excellent communication and stakeholder engagement skills.
• A continuous improvement mindset and strong problem-solving ability.
Experience in higher education, enterprise support environments, AV/digital learning technologies, or ITIL-based environments will be highly regarded.
About our Team | Mō te tīma
Enterprise Digital Support delivers responsive, reliable, and customer-focused digital services across the University. We support a broad range of technologies and services that enable teaching, learning, collaboration, and operations.
Further Details | Pūroko
This is a full-time (37.5 hours per week), permanent position, located in Ōtepoti, Dunedin.
The appointment range for this role is $116,406 to $126,703 per annum. Top of the range is $134,425.
You must have the right to live and work in New Zealand to apply for this position.
The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that we honour Te Tiriti o Waitangi and that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.
For further information, please contact Lemalu Christina Mualia via the email address below
Application | Tono
To submit your application (including CV and cover letter), please click on the apply button below. Applications quoting reference number 2600802 will close on Wednesday, 10 June 2026.
Applications may be reviewed as submitted and candidates invited for interview. The University reserves the right to close this vacancy at any time.
Additional Information
Contact: Lemalu Christina Mualia
Position details: Job Description
Further Information: Department Website
Create an email with a link to this vacancy: Create email
Location: About Dunedin
Job ID:
Location:
Job Views:
Job Description:
__________
ENTERPRISE DIGITAL SUPPORT
DIGITAL DIVISION | RATONGA MATIHIKO
The University of Otago is looking for an experienced and people-focused leader to join our Enterprise Digital Support leadership team.
In this role, you will lead a multidisciplinary team delivering critical digital support services across the Dunedin campus, including desktop support, digital learning and AV technologies, and eConferencing services.
You’ll work closely with academic and professional staff to deliver reliable, customer-focused digital services that support teaching, learning, research, and day-to-day operations.
The role | Te mahi
You will:
• Lead and develop a high-performing digital support team.
• Oversee operational delivery across desktop, AV, digital learning and collaboration services.
• Build strong stakeholder relationships across the University.
• Drive service quality, operational improvement, and service resilience.
• Support incident management, continuity planning, and service recovery activities.
Your skills and experience | Kā pūkeka me kā wheako
You’ll be an experienced operational leader who thrives in complex service environments and enjoys building strong teams and relationships.
You will bring:
• Experience leading technical or digital support teams in a complex environment.
• Strong people leadership and operational management capability.
• Knowledge of IT service management practices and service delivery.
• Excellent communication and stakeholder engagement skills.
• A continuous improvement mindset and strong problem-solving ability.
Experience in higher education, enterprise support environments, AV/digital learning technologies, or ITIL-based environments will be highly regarded.
About our Team | Mō te tīma
Enterprise Digital Support delivers responsive, reliable, and customer-focused digital services across the University. We support a broad range of technologies and services that enable teaching, learning, collaboration, and operations.
Further Details | Pūroko
This is a full-time (37.5 hours per week), permanent position, located in Ōtepoti, Dunedin.
The appointment range for this role is $116,406 to $126,703 per annum. Top of the range is $134,425.
You must have the right to live and work in New Zealand to apply for this position.
The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that we honour Te Tiriti o Waitangi and that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.
For further information, please contact Lemalu Christina Mualia via the email address below
Application | Tono
To submit your application (including CV and cover letter), please click on the apply button below. Applications quoting reference number 2600802 will close on Wednesday, 10 June 2026.
Applications may be reviewed as submitted and candidates invited for interview. The University reserves the right to close this vacancy at any time.
Additional Information
Contact: Lemalu Christina Mualia
Position details: Job Description
Further Information: Department Website
Create an email with a link to this vacancy: Create email
Location: About Dunedin
Posted:
