HR Shared Services Assistant

PRIMARY DETAIL

Seeking a motivated and proactive HR Shared Services Assistant to join our newly created HR function. A fantastic role to kickstart your HR career.

The Role

An exciting opportunity awaits for an someone with experience/exposure in a junior HR role or a recent HR graduate to join our newly established HR Shared Services team. This role focuses on delivering HR support services, resolving enquiries, and managing escalations across the Macquarie University Group.

Reporting to the Manager, HR Service Desk, you will:

• Provide customer service and transactional support to employees, managers, candidates, and affiliates, referring or escalating as appropriate.
• Respond to and resolve enquiries (e.g. written, email, phone, or in-person) within agreed response times or escalate as required.
• Assess, communicate and follow-up customer queries and ensure the correct application of the organisational requirements.
• Provide efficient, consistent, and accurate transactional processing for Tier 1 and Tier 2 HR operational services.
• Process employment-related transactions ensuring relevant approvals, compliance with policy and procedures and high level of data accuracy.
• Track and monitor employee transaction progress and follow up or redirect as required.
• Maintain a high-level of data integrity and accuracy within systems including monitor data quality and consistency within and between HR systems and resolve data quality errors with guidance from the Manager.
• Maintain accurate filing and storage of employment documentation ensuring record keeping and archiving is maintained in line with internal and external compliance requirements.
• Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.

About You

This dynamic and fast-paced role offers the opportunity to work closely with and support a diverse range of staff while building expertise in HR systems, processes, policies, and procedures.

Success in this role requires exceptional attention to detail, strong interpersonal and communication skills, and the ability to quickly develop a thorough understanding of Modern Awards, enterprise agreements, and policies. Additionally, you should be adept at learning new systems and processes efficiently.

Experience with Ascender and Workday will be highly regarded.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

To Apply

To be considered for this position, please apply online and attach your resume and a separate cover letter that addresses how you meet the below selection criteria (maximum 2 pages):

• Undergraduate qualifications (or progress towards completion) in business, human resources, or a related discipline
• Knowledge of Modern Awards and Enterprise Agreements and employment legislation
• Experience working within a busy and high-volume service environment, and consistently delivering exceptional customer service.
• High attention to detail and strong organisational skills with demonstrated ability to meet multiple and conflicting priorities.
• Demonstrated technical skills and ability to use systems to support service delivery.
• Excellent interpersonal and communication skills (written and verbal) and strong commitment to exceptional service delivery.
• Experience in building and maintaining productive working relationships with a range of internal and external stakeholders.

*This position requires a criminal record check.

For further information, or a confidential conversation please contact Kate Williams, Talent Acquisition Consultant on [email protected].

Applications Close: Tuesday 10th of December at 11:59pm (AEST)

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

10/12/2024 11:59 PM

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

Diversity and Inclusion