Member Experience Officer

THE ROLE 

Our Member Experience team is a key function within our centre. As one our Member Experience Officer you would be: 

• Providing a consistent and high level of service to members and guests to drive acquisition and member retention.  

• Executing acquisition and retention strategies and campaigns to sell memberships. 

• Following established processes and procedures for memberships, point of sale transactions, cash handling, end-to-end venue hire bookings, and administration processes associated with the Centres operations and safety policy. 

• Respond to member and guest feedback, providing constructive information to continuously improve outcomes that support a positive customer experience. 

ABOUT YOU 

To be successful in this role you need: 

• Proven experience in a front-line customer facing role.   

• Demonstrated success in achieving sales targets, prioritising tasks, and meeting deadlines. 

• A proven record of accomplishment in the area of customer experience and continuous improvement. 

• Well-developed interpersonal and communication skills including the ability to work collaboratively and to establish, build and maintain respectful and ethical relationships with staff, students, and other key stakeholders. 

• Excellent organisational and time management skills and attention to detail. 

• Proficient skills in Microsoft Office applications, including database management. 

This role requires a criminal history check, First Aid and CPR certificate. Standard work hours will include weekend and evening work to meet the needs of the business. 

ABOUT US 

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue designed to help meet all the health, fitness and sporting needs of our members and guests. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The centre features a fully equipped health club, group and virtual fitness classes, squash courts, gymnastics / aquatics programs and social sports. 

Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and four change rooms. 

BENEFITS 

• Complementary Macquarie University Sport & Aquatic Centre gym access  

• Paid concessional days between Christmas and the New Year   

• Access to our staff wellbeing program and staff support services   

• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities  

• Access to discounted corporate health insurance and employee flu shot program  

• Staff discounts at Campus Life operated hospitality outlets 

• Salary sacrifice options 

• Access to paid parental leave  

• Full access to Macquarie University library (borrowing, printing, databases)  

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work
 

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.