Student Wellbeing Officer

PRIMARY DETAIL

Salary Package: $83,580 per annum (HEW level 5), plus 17% superannuation.
Appointment Type: Full-time, Continuing role
Location: Macquarie University, Wallumattagal Campus, Dharug land, North Ryde

THE ROLE

The Student Wellbeing Officer will provide first point of contact, initial support and referral for students accessing wellbeing services.

Key Accountabilities

• Provide first contact support to students who are self-accessing or referred to Student Wellbeing and ensuring appropriate initial support or escalation as required.

• Apply mental health first aid including initial risk assessment.

• Assist in identifying wellbeing issues that may impact a student's participation, progression and success.

• Guide student access to services that support improved wellbeing by promoting, referring and encouraging participation in services, educational programs and other related supports and programs.

• Contribute feedback, information and data that assists in the development of wellbeing resources, programs and support for students.

• Assist team members in the practical implementation of programs, initiatives and student plans to ensure accessibility and wellbeing needs are supported effectively.

• Review, assess, communicate and follow-up student wellbeing queries in accordance with established policies and procedures.

• Process written, email, phone or in-person enquiries in a timely manner.

• Monitor own workload and work application to deliver high quality and effective student support.

• Contribute to the development and implementation of student wellbeing projects.

• Contribute to wellbeing service delivery continuous improvement initiatives.

• Comply with relevant EEO and WHS regulations.

• Perform any other duties as required and appropriate for this classification.

Required Skills, Knowledge and Experience

• Formal qualification and previous experience in a wellbeing role.

• Mental Health First Aid (or equivalent) and/or willingness to partake in internal training.

• Experience working as part of a multidisciplinary team.

• Highly motivated to make a positive impact on student life at the University.

• Know how to respond to the needs of groups of students, providing information and advice, clarifying procedures and responding to feedback.

• Able to analyse data provided by external agencies or other university departments, such as data regarding student satisfaction.

• Analyse student case load and report trends to managers and colleagues across Student Wellbeing.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

The Deputy Vice-Chancellor Academic (DVC-A) is the chief academic officer of the University and is the member of the University Executive with overall responsibility for the planning, quality and delivery of education provided to Macquarie's undergraduate and graduate students.

Within the DVC-A, the Dean of Students has overall responsibility for student support services and student experience including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct, and Student Wellbeing Services.

To Apply
 

To be considered for this position, please apply online and attach your resume and a separate cover letter no more than 2 pages that outlines how you meet the selection criteria below.

Selection Criteria

• Formal qualification and previous experience in a wellbeing role.    

• Experience working as part of a multidisciplinary team and contributing to continuous improvement initiatives.                 

• Highly motivated to make a positive impact on student life at the University, advocating involvement in a range of pro-social and personal development activities.                                               

• Experience responding to the needs of groups of students, providing information and advice, clarifying procedures and responding to feedback.

• Ability to analyse data provided by external agencies or other university departments.

• Ability to analyse student case load and report trends to managers and colleagues across the university as required.

• Strong customer service focus and ability to work and communicate effectively with a diverse range of stakeholders.

Role-specific Inquiries: Rebecca Mountain, Wellbeing Services Coordinator at [email protected]
General Inquiries: Bill Egarchos, HR Officer at [email protected]
Applications Close: Sunday, 14 July 2024, 11:59pm

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

14/07/2024 11:59 PM

Diversity and Inclusion

28/06/2024