Coordinator, Customer Experience

PRIMARY DETAIL

A varied admin and front-line leader role based in a busy gym in North Ryde that contributes to a great experience for our members.

THE ROLE

Our Member Experience team is a key function within our centre. As our Coordinator, Customer Experience you will:

• Supervise and coach the front-line member engagement team to provide a consistent and high level of service to members and guests to drive acquisition and member retention.
• Support the Manager, Customer Experience and Sales to achieve sales budget.
• Responsible for rostering, payroll, budget control, on the job training and compliance requirements.
• Act as an escalation point responding to member and guest feedback, providing constructive information to continuously improve outcomes that support a positive customer experience.
• Following established processes and procedures for memberships, point of sale transactions, cash handling, end-to-end venue hire bookings, and administration processes associated with the Centres operations and safety policy.

ABOUT YOU

To be successful in this role you need:

• Extensive experience leading a front-line team with focus on customer experience and continuous improvement. 
• Demonstrated success in achieving sales targets, prioritising tasks, and meeting deadlines.
• Excellent interpersonal and communication skills including the ability to work collaboratively and to establish, build and maintain respectful and ethical relationships with staff, students, and other key stakeholders.
• Excellent organisational and time management skills and attention to detail.
• Proficient skills in Microsoft Office applications, including database management.

This role requires a criminal history check, First Aid and CPR certificate

 

ABOUT US

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue designed to help meet all the health, fitness and sporting needs of our members and guests. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The centre features a fully equipped health club, group and virtual fitness classes, squash courts, gymnastics / aquatics programs and social sports.

Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and four change rooms.

BENEFITS

• Complementary Macquarie University Sport & Aquatic Centre gym access 
• Ongoing education and professional development opportunities
• Paid concessional days between Christmas and the New Year  
• Access to our staff wellbeing program and staff support services  
• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities 
• Access to discounted corporate health insurance and employee flu shot program 
• Staff discounts at Campus Life operated hospitality outlets
• Salary sacrifice options
• Access to paid parental leave 
• Full access to Macquarie University library (borrowing, printing, databases) 

OUR RECRUITMENT PROCESS

If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about we encourage you to apply. 

In the first instance general enquiries should be directed to Donna Pearce at [email protected] or 02 9850 7640.

To be considered for this position, you must submit your CV and a cover letter addressing the listed criteria in the About You section via our online application portal.

If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need. 

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

16/05/2024 11:59 PM

Diversity and Inclusion

02/05/2024