Team Coordinator, Library Learning Services

• Employment Type: Full Time (35-hour week)
• Duration: Continuing
• Remuneration: Level 6 from $100,434 + 17% superannuation & leave loading
• Location: Kensington NSW

Why Your Role Matters:

UNSW Library is one of Australia’s major research libraries, with extensive scholarly information resources, services and facilities. It serves a large population of academic and research staff and students on two campuses and affiliated research institutes. The Library serves 3 million in-person visitors and 20 million online interactions a year and features world class collections, services and facilities. There are three library sites including Main Library and Herbert Smith Freehills Law Library (Kensington) and the Paddington Campus Library as well as a close working relationship with the Academy Library - UNSW Canberra – Australian Defence Force Academy (ADFA). The Library is a department within the Division of the Deputy Vice- Chancellor Academic (DVCA).

The Team Coordinator, Library Learning Services plays a crucial role in leading a team dedicated to delivering high-quality information and referral services to the University community.

Reporting to the Associate Director, Library Experience, this position oversees a small team, ensuring exceptional service and support for clients.

Who You Are:

The ideal candidate will have skills and experience as follows:

• A degree from a higher education institution, with subsequent relevant experience or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
• Demonstrated experience in providing high quality, efficient and effective client services.
• Demonstrated experience in leading, managing and motivating teams.
• Demonstrated experience in exercising initiative, judgment and decision making within a multi-tasking role with overlapping priorities and deadlines.
• Demonstrated excellent written and oral communication skills with the ability to liaise and communicate regulatory requirements to all staff.
• Demonstrated interpersonal and professional skills, including the ability to engage positively and maturely with clients
• Ability to work evenings, weekends and public holidays and to work at different campuses as required.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

Within your application, you should include a cover letter addressing the following role priorities:

• How your education, training, or experience has prepared you to lead and manage a client services team.
• Examples of how you have exercised initiative, judgment, and decision-making to ensure high-quality service delivery.
• Your contributions to process improvements and team development, including supporting staff to achieve service excellence.

How to Apply:

Please submit your CV and a Cover Letter (two page maximum) addressing the role priorities (as above)

Applications close: Friday 10th January 2025 at 8pm

The Organisation

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isn’t only what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Benefits and Culture:

UNSW offers a competitive salary and access to UNSW benefits including:

• Additional 3 days of leave over the Christmas period
• Access to lifelong learning and career development
• Progressive HR practices
• Discounts and entitlements

More information on the great staff benefits and culture can be found here.

Get in Touch:

Peter Smith

Associate Director, Library Experience

[email protected]

We strongly encourage candidates to reach out directly to Peter Smith with any role related questions.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.