Frontline Support Officer

• Fixed Term (until 03.10.2025), Full Time
• Student Success Division – Student Engagement Directorate
• CQUniversity Rockhampton
• Higher Education Worker Level 5
• Total Remuneration $92,833 to $104,427 pa (including salary of $78,446 to $88,243 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

As a key member of the Frontline Student Services Team, you will play a pivotal role in shaping the future of our student community. Your primary objective will be to provide advice and support to frontline student service staff, ensuring high-quality service standards. We are looking for a proactive, detail-oriented professional with significant experience in administrative support and expertise in using large corporate systems. You will confidently manage applications, oversee projects, adhere to university guidelines, and consistently uphold a high standard of service.

At CQUniversity, you will be part of a vibrant team committed to excellence in higher education. This role offers an opportunity to make a meaningful impact on the lives of students, all within a supportive and collaborative work environment.

Be Rewarded

• 6 weeks annual leave
• Generous carers and parental leave 
• Flexible and inclusive work / life balance
• Fantastic staff professional / career development opportunities
• Access to an Employee Assistance Program

Position Requirements

• A degree without relevant experience, a Diploma with two years of relevant experience, or an equivalent mix of education, training, and experience. Knowledge of tertiary education qualifications or completion of a Certificate IV in Training and Assessment is desirable.
• Ability to quickly learn and proficiently use various information systems and applications.
• Strong communication, interpersonal, and professional consultation skills across all levels.
• Exceptional time management, attention to detail, and ability to meet quality outcomes within deadlines.
• Proven ability to work proactively and collaboratively in diverse, multi-location teams, maintaining positive relationships.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Wednesday, 25 December 2024

Job Requisition ID: 5463

Contact Details: 

Nicholas Van Peperstraten

(07) 4923 2668

[email protected]

Please note, CQUniversity will be closed from Friday, 20 December 2024, and will reopen Thursday, 2 January 2025. For any vacancy-related questions or technical issues experienced during this time, please email the contact person listed below, and they will respond to you upon their return in the New Year. We wish you a safe and enjoyable festive season.

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.