Senior Global Experience Advisor

Senior Global Experience Advisor

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for a strategic and experienced Senior Global Experience Advisor to join our Marketing, Future Students and Admissions Directorate.

• Join a values-based organisation with a flexible and supportive working environment
• Enjoy a tropical lifestyle while achieving your career goals at a leading higher education institution
• Full-time, continuing position based in Townsville | 36.25hr work week
• $ 94,374.07 - $ 104,359.73 per year plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

ABOUT THE ROLE

The Senior Global Experience Advisor plays a pivotal role in advancing JCU’s global engagement objectives by providing expert advice and tailored support to academics and students seeking international opportunities. This position is responsible for driving participation in JCU’s Global Experience offerings, fostering strong relationships with internal and external stakeholders to ensure programs and services meet diverse needs. The role ensures the effective management of international mobility agreements, maintaining alignment with institutional goals and compliance standards. Additionally, the Senior Advisor delivers high-quality communications, supports risk management processes, and ensures accurate documentation and reporting. With a focus on professionalism, customer service, and measurable outcomes, this position is central to promoting a world-class global experience for JCU’s community.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Degree qualifications and experience or a combination of extensive managerial or administrative experience and education/training relevant to the role.
• Broad knowledge of the application of higher education, and Australian Government grant management guideline, policies, and procedures.
• Demonstrated ability to work under broad supervision and collaborate in a geographically dispersed team, delivering quality performance outcomes and contributing positively to business improvement initiatives.
• High-level organisational, problem solving and administrative skills, with the ability to prioritise and meet competing deadlines, and an established record of exercising judgement and initiative.
• Demonstrated high-level verbal communication and interpersonal skills with proven ability to develop relationships and communicate effectively with academic staff, students, and government bodies including stakeholders from varying cultures, countries and backgrounds with respect and integrity.
• Demonstrated high-level written and digital literacy, utilising a range of communication methods and social media platforms for business promotion, including use of a variety of systems to respond to enquiries, record data accurately and generate and analyse reports.

Special Conditions

• This position may involve occasional domestic and international travel.
• It is a requirement of this position to participate on occasion in operational activity outside of the recognised normal span of hours in accordance with the Enterprise Agreement.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave
• A range of flexible working options
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role.

Applications close on Sunday 8 December at 11:55 PM AEST.

For any enquiries about the role, please contact Julieanne Cox on 07 4781 6801 or email [email protected].

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.