Future Student Contact Advisor

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have two (2) exciting opportunities for dynamic and experienced Future Student Contact Advisor’s to join our Services and Resources Division.

• Enjoy a tropical lifestyle while achieving your career goals at a leading higher education institution
• 2 x Full-time, continuing positions | 36.25hr work week
• Townsville or Cairns
• $ 85,816.60 - $ 92,948.21 per year plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

ABOUT THE ROLE

As a Future Student Contact Advisor, you will deliver exceptional customer service and guidance to prospective students, driving enrolments and enhancing JCU's brand. This role involves implementing effective lead management and conversion strategies, coaching a team of Contact Officers, collaborating with stakeholders to provide accurate program information, and ensuring adherence to quality assurance frameworks. You will also play a key role in fostering a high-performance culture characterized by teamwork, respect, and innovation.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Degree qualifications and related experience or a combination of experience and education/training relevant to the role.
• Demonstrated experience working in a sales, student recruitment or contact centre environment utilising consultative and solution sales techniques and the ability to develop technical product knowledge.
• Informed organisational problem-solving skills, with the ability to exercise judgement to manage workflow and prioritise to ensure deadlines and targets are met in a high-volume work environment.
• Proven experience using a range of applications for example MS Office, marketing automation, and CRM.
• Demonstrated effective written and oral communication skills in dealing with people from a variety of backgrounds both internal and external to the organisation.
• General understanding of marketing in the education sector including the student recruitment process

Special Conditions

• It is a requirement of this position to participate in operational activity outside of the recognised normal span of hours

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave
• A range of flexible working options
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role.

Applications close on Sunday 8 December at 11:55 PM AEST.

For any enquiries about the role, please contact Bec Glasgow-Maurice on 07 4232 1044 or email [email protected].

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.