Triaging Officer

- Full-time, continuing role
- Salary between $72,947 - $78,337 plus 17% super
- Flexible, inclusive work environment with generous remuneration and benefits

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

Southern Cross University’s Student Support team is seeking a Triaging Officer to provide efficient, student-centred support for a range of student services. As the primary contact for student inquiries, you will play a critical role in connecting students with the resources they need to thrive. Working within a multidisciplinary team, the role is essential to supporting the university’s commitment to student success and wellbeing. Your core responsibilities will include:

• Acting as the primary point of contact for student support, liaising with students and referring agencies.
• Facilitating triage and referrals, prioritising cases based on individual needs.
• Managing appointment schedules, coordinating student bookings, and maintaining accurate records.
• Supporting service improvements by collecting data, contributing to reports, and updating service materials.

You are organised, empathetic, and excel in a fast-paced, student-focused environment. Your communication skills and attention to detail allow you to manage complex cases with sensitivity and efficiency. More specifically, you will have:

• A relevant qualification (Certificate level) and at least two years of experience in an administrative or customer service role.
• Strong organisational and time management skills with the ability to prioritise competing demands.
• Experience in a customer-focused triage or case management environment, including scheduling and record-keeping.
• Proficiency in Microsoft Office and comfortable learning new systems and platforms.
• A commitment to cultural diversity, equity, and workplace safety.

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing (permanent).
• Located at Lismore, NSW 2480.
• HEW Level 4. The base salary ranges from $72,947 - $78,337 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $91,654.

Find out more about working at SCU by visiting Why Work at SCU.

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].  

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Additional information is available in the position description or by contacting:

Name: Briony Leonard, Manager, Unilife
Phone: 02 6626 9643
Email: [email protected]

Closing Date: 11.30pm AEDT, 1 December 2024

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Use the position description link below to access further information about the selection criteria for this role. You will need to submit complete responses to the selection criteria with your application, including providing examples where relevant. Please prepare these and submit each response when prompted in your online application submission.