Senior Business Analyst

• Daily rate contract, 6 month role, Business Analyst, Campus Solutions, UNSW IT
• Kensington based, Hybrid working environment

The Campus Solutions (CSol) Business Analyst will ensure the effective and efficient implementation and use of business systems and data management tools to provide business optimization advice and promote process improvement. The Business Analyst supports the Head of Campus Solutions and Campus Solutions team in developing and embedding new processes and systems within Estate Management (EM). The position is responsible for developing protocols, procedures and training material as well as actively engaging with EM staff and stakeholders to ensure smooth transition between Campus Solutions team and the system or process owner. The Business Analyst will also contribute high level support to the Head of Campus Solutions in the planning and delivery of projects supporting continuous improvement in Estate Management services and operations. The role of Business Analyst reports to the Head of Campus Solutions and has no direct reports.

Accountabilities:

• Consult and work collaboratively with key stakeholders within EM, UNSW IT and system vendors to provide specialist expertise and substantial influence on the analysis, design, and implementation of CSol business systems and projects for the EM business units.
• Proactively engage with EM staff and stakeholders to ensure a smooth transition, embedding and delivery of systems and processes between the Campus Solutions team and the system or process owner(s).
• Recommend appropriate business analysis approaches, toolsets and deliverables to be adapted by the system/process owner.
• Proactively identify, review and develop protocols, procedures and training material for new processes and systems, along with delivering training and facilitating process mapping workshops.
• Produce and deliver project documentation (including but not limited to, business cases, project plans, status updates, closure documentation) and tailor this for audiences with an array of technical understanding.
• Project manage and oversee continuous improvement activities through planning, development, testing documentation and installation to ensure that projects are delivered successfully on time.
• Be responsible for the development and continual review of process maps under the direction of the Head of Campus Solutions.
• Liaise and manage external vendor relationships that provide support with queries and enhancement quotes, development delivery, testing and change management into production for system/process performance review and decision-making purposes.

Skills and Experience:

• Relevant tertiary qualifications and/or minimum 5 years professional experience or demonstrated deep understanding of technology applications in the Facilities Management, Asset Management, and Construction industries, including experience with Integrated Work Management Systems, Geographic Information Systems, and specialist disciplines such as the Internet of Things, Artificial Intelligence, and Digital Twins.
• Demonstrated experience with Business Process Mapping Notation (BPMN) and process mapping within a corporate environment including process workshop facilitation
• Highly developed organisational skills and ability to establish priorities, manage tasks and meet competing deadlines whilst maintaining attention to accuracy and detail.
• Well-developed leadership and resource management skills with the ability to influence and negotiate support for specific outcomes.
• Excellent interpersonal, written and verbal communication skills, with proven ability to establish and maintain effective working relationships.
• Demonstrated advanced skills in preparing project documentation and reporting and in the use of Microsoft Office, including but not limited to Word, Excel, Outlook.
• Demonstrated skills in strategic thinking and resource planning, goal setting and project execution.
• Proven ability to work effectively autonomously and as part of a collaborative and multi-faceted team.
• Demonstrated ability to initiate, develop and review protocols and guides at a high standard • An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

To Apply: If this is of interest to you, please submit your CV, cover letter and responses to criteria.

Contact

Jen MacLachlan, Talent Acquisition, email is [email protected]

Applications close: Sunday 24^th of November at 11.30pm

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.