First Year Advisor

- Three full-time, continuing (permanent) positions are available
- Remuneration package up to $91,654 per annum
- Location choices suited to the Australian coastal lifestyle on the East Coast

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

Southern Cross University’s Student Support team is seeking to appoint multiple advisors to provide support to first-year University students, with a focus on identifying and implementing strategies for students at risk. Your core responsibilities will include:

• Develop strong relationships with first-year students, monitoring their progress and providing guidance on topics such as courses, systems, policies and procedures.
• Identify at-risk students and develop and implement Student Success Action Plans.
• Using University systems to collect and interpret student data, contributing to reporting and service/process improvements.
• Collaborating with teams to enhance orientation and transition programs.

You will be passionate about supporting University students in achieving academic success, bringing strong interpersonal and communication skills to provide empathetic support. More specifically, you will have:

• A relevant tertiary qualification (Associate Diploma level) and two years of experience in student administration or support, or an equivalent combination of education, training, and relevant work experience.
• Analytical skills and the ability to develop problem-solving strategies.
• Demonstrated ability to prioritise competing tasks with a logical and organised approach, and attention to detail.
• Digital literacy skills with Microsoft Applications, with knowledge of corporate systems such as Microsoft Teams, CRM, Microsoft Office, and Blackboard.

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. These positions are:

• Full-time continuing (permanent)
• Located at either Coffs Harbour, NSW 2450, Gold Coast, QLD 4225, or Lismore, NSW 2480.
• HEW Level 4. The base salary ranges from $72,947 - $78,337 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $91,654.

Find out more about working at SCU by visiting Why Work at SCU.

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].  

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Additional information is available in the position description or by contacting:

Name: Dr Pete Muir, Manager, First Year Success

Email: [email protected]

Closing Date: 11.30pm AEDT, 28 November 2024

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Use the position description link below to access further information about the selection criteria for this role. You will need to submit complete responses to the selection criteria with your application, including providing examples where relevant. Please prepare these and submit each response when prompted in your online application submission.