Payroll Assistant

James Cook University (JCU) is committed to creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally, and globally.

We now have an exciting opportunity for a Payroll Assistant, known at JCU as a Remuneration Services Assistant, to join our team in the Human Resources Directorate.

• Full time, continuing basis
• Based at the Townsville Bebegu Yumba campus in Douglas
• HEWL 4: $68,694 - $72,973 + 17% superannuation, with a 3% pay increase from July 2025.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

JCU is recruiting a Remuneration Services Assistant who is passionate about working in a payroll environment with other experienced payroll professionals. Our ideal candidate will be eager to learn, enjoy a consistent day-to-day routine, and appreciate opportunities for development. As a Remuneration Services Assistant your contributions will significantly assist with enhancing the efficiency and level of customer support of payroll processes while also providing accuracy to the Remuneration function.

Your all-round payroll support will make you a valuable asset to the team. Responsibilities include:

• Payroll data entry – timesheets, leave, separation certificates, employment verifications, work arrangements and case driven data entry using strong attention to detail
• Superannuation reporting, reconciliations, payment processing along with superannuation administration
• Payroll queries – addressing staff enquiries regarding payroll and superannuation matters with clarity and patience, providing our staff the information and knowledge they need to ensure compliance
• Customer service excellence – delivering supportive customer service and coaching to educate staff on complex systems, entitlements and processes, ensuring they are well-informed and empowered
• Team administrative tasks including reviewing payroll tools, guides and communications

WHAT YOU WILL BRING TO THE ROLE

You will bring enthusiasm, commitment and experience coupled with a desire to learn JCU processes and systems, specifically superannuation administration and payroll processing. You will enjoy a role that provides consistency and stability in your day-to-day schedule while operating in an environment focused on continuous improvement.

A passion for payroll is essential to ensure your success in this role. Experience working in large and/or complex organisations is beneficial or a strong desire to learn and work in a complex, task-orientated payroll team working to meet defined timeframes and deadlines.

WHY JCU?

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other benefits including;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave and 15 days of paid sick/personal/carers leave per year
• Cultural leave and Flexible working options
• Attractive options for salary packaging including discounted health insurance
• Fitness Passport
• Employee Assistance Program
• Professional development support
• Well-equipped campus facilities including medical, cafes, gym and childcare.

WHAT MATTERS TO US AT JCU?

Our People – Our staff, students, and the communities we serve

Our Education – Knowledge has the power to change lives

Our Place – the Tropics and beyond

Our Research – a catalyst for innovation and knowledge generation

HOW TO APPLY

We'd love to hear from you! Click on Apply now and start your journey today.

If you experience any issues with linking through to the application form from an external job board, please try the following link: https://careers.jcu.edu.au/jobs/remuneration-services-assistant-townsville-qld-australia

Applications close 17th November at 11.59pm.

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community and are committed to ensuring our learning and working environment is safe and welcoming.

ABOUT DIVISION OF SERVICES AND RESOURCES

The Services and Resources Division comprises a number of Directorates and Offices including; Estate, HR, Technology Services, Marketing Future Students and Admissions and the Divisional Office, whose activities foster and promote innovation and best practice in the delivery of its services and provide the frameworks and support to assist the Academy and Service Divisions achieve their goals and objectives.

ABOUT HR DIRECTORATE

The Human Resources Directorate designs and delivers people management initiatives and practices which assist managers and staff to contribute effectively to the Strategic Intent of the University. The Directorate will contribute to the development of an organisation that promotes and embraces diversity, innovation, flexibility and high performance.