Digital Services Technician

Creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally, and globally, James Cook University (JCU) is looking to appoint a Digital Services Technician. This position is offered on a Full time continuing basis and is based in Mackay. Classified as HEWL 5 the salary is $74,401 - $84,388+ 17% superannuation.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

The Digital Services Technician provides first and second-level desktop, audiovisual (AV), and digital services support to the University, assisting with specialised videoconferencing, AV systems, desktop hardware, software troubleshooting, and associated technology across various digital and physical workspaces. The role ensures that customer needs are addressed and that high-quality performance outcomes are consistently delivered. This includes maintaining the operational functionality, security, and reliability of AV technology, desktop systems, and peripheral devices at JCU by diagnosing and resolving routine technical issues, performing software installations, and supporting operating system and hardware updates.

If you're passionate about technology and keen to be part of a high-performance, innovative team, we'd love to hear from you!

WHAT YOU WILL BRING TO THE ROLE

• Degree qualifications or a combination of relevant experience and education.
• Experience in resolving technical faults and providing customer support in a videoconferencing and audiovisual environment.
• Informed analytical and problem-solving skills to judge shifting priorities and work both independently and as a member of a team.
• Demonstrated computer literacy with proficiency in a range of software packages and an ability to adapt to other desktop software quickly.
• Experience in the use and support of Cisco Telepresence systems, AV Control, audio and display systems (desirable).
• Well-developed verbal communication and interpersonal skills with proven ability to maintain highly effective working relationships.

WHY JCU?

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other benefits including;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave and 15 days of paid sick/personal/carers leave per year
• Cultural leave and Flexible working options
• Attractive options for salary packaging including discounted health insurance
• Fitness Passport
• Employee Assistance Program
• Professional development support
• Well-equipped campus facilities including medical, cafes, gym and childcare.

WHAT MATTERS TO US AT JCU?

Our People – Our staff, students, and the communities we serve

Our Education – Knowledge has the power to change lives

Our Place – the Tropics and beyond

Our Research – a catalyst for innovation and knowledge generation

HOW TO APPLY

We'd love to hear from you! Click on Apply now and start your journey today.

Applications close Friday 25th October at 11.59pm.

If you experience any issues with linking through to the application form from an external job board, please try the following link: https://careers.jcu.edu.au/jobs/digital-services-technician-mackay-qld-australia

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community and are committed to ensuring our learning and working environment is safe and welcoming.

ABOUT DIVISION OF SERVICES AND RESOURCES

The Services and Resources Division comprises a number of Directorates and Offices including; Estate, HR, Technology Services, Marketing Future Students and Admissions and the Divisional Office, whose activities foster and promote innovation and best practice in the delivery of its services and provide the frameworks and support to assist the Academy and Service Divisions achieve their goals and objectives.

ABOUT TECHNOLOGY SERVICES DIRECTORATE

The Technology Services Directorate’s (TSD) is JCU’s strategic technology partner providing essential IT services and support to the JCU community, playing a key role in the success and achievement of the University’s Strategic Intent. TSD enables excellence in blended learning, teaching, and research, and is an enabler of an effective and efficient organization through automation of business processes and provision of relevant business information.