Client Services Librarian

• Continuing, Full Time
• Corporate Services Division
• CQUniversity Melbourne, Sydney or Rockhampton (other CQUniversity campus by negotiation)
• Higher Education Worker Level 5
• Total Remuneration $92,833 to $104,427 pa (including salary of $78,446 to $88,243 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

At CQUniversity Library, we take a unique approach to delivering digital library services. As a key member of the Library's Student and Academic Engagement team, you will collaborate with Library staff and Digital Services to provide high-quality, user-centred services to our diverse community of library clients.

Your responsibilities will include:

• Operating within a service management framework to provide a high standard of client service including responding to and resolving complex client requests via digital service channels.
• Assisting clients with finding and using information resources.
• Providing advice and support to academic and teaching staff on using library resources in teaching and assisting with the processing of eReading lists.
• Providing advice to researchers and research teams relating to scholarly publishing, research impact and data management.

You will be joining a supportive team environment and will be provided with training and mentoring to ensure your success in this position.

Be Rewarded

• 6 weeks annual leave
• Generous carers, maternity and paternity leave
• 17% superannuation (with the choice of joining an award-winning superfund)
• Flexible and inclusive work / life balance
• Fantastic staff professional / career development opportunities
• Access to an Employee Assistance Program

Position Requirements

• Eligible for associate, or allied field membership with the Australian Library and Information Association (ALIA).
• Relevant experience in providing advanced information services with the proven ability to use high-level problem solving and decision-making skills to resolve complex problems and improve business processes.
• Advanced skills and experience with a wide range of electronic resources, systems and software used in a library environment.
• Demonstrated ability to communicate complex concepts, convey information in a non-technical manner and consult with a diverse range of internal and external clients.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Monday, 14 October 2024

Job Requisition ID: 5166

Contact Details: 

Wendy Gorsuch

(07) 4150 7148

[email protected]

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.