Student Administration Officer – Multiple opportunities

- Three continuing full-time roles available
- Located at Lismore, Gold Coast and Coffs Harbour
- Salary between $69,473 - $74,607 plus 17% super

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

Join Southern Cross University’s Student Administration Services as we seek to appoint multiple positions to provide administrative support during the student lifecycle, with a focus on enhancing our student experience. Your core responsibilities will include:

• Provide advice and support to students with a focus on efficiency and accuracy of information provided;
• Undertake general administrative duties including data entry the preparation of student correspondence; and
• Work productively in a team environment and share knowledge to support the resolution of student enquires.

You will be passionate about providing excellent service to current University students, with strong verbal and written communication skills. In addition, you will have:

• A relevant tertiary qualification and a minimum two (2) years of applicable experience in a student administration environment or an equivalent combination of education, training or relevant work experience.
• Strong time management skills with a high level of attention to detail.
• Demonstrated analytical and problem-solving skills and the ability to exercise initiative.
• An ability to interpret and apply policy, procedures and guidelines.

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. These positions are:

• Three full-time, continuing (permanent) roles
• Located at either Coffs Harbour, NSW 2450, Gold Coast, QLD 4225, or Lismore, NSW 2480.
• HEW Level 4. The base salary ranges from $69,473 - $74,607 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $87,290 per annum

Find out more about working at SCU by visiting Why Work at SCU.

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].  

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Additional information is available in the position description or by contacting:

Name: Miss Kate Mackell, Manager, Shared Services Hub

Email: [email protected]

Closing Date: 11.30pm AEST, 5 October 2024

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Use the position description link below to access further information about the selection criteria for this role. You will need to submit complete responses to the selection criteria with your application, including providing examples where relevant. Please prepare these and submit each response when prompted in your online application submission.