Senior System Analyst - ITAM

• Be a part of UWA's significant investment in IT services, leveraging technology advancements to innovate teaching and research models.
• Join a collaborative environment that allows you to influence and align business needs with IT strategy and enterprise architecture.
• Full-time appointment on a permanent basis.
• Base salary range (Level 8): $112,114 – $122,544 p.a. plus 17% superannuation.

About the area

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
The redesign of the IT Services Delivery aims to realign the teams in centres geographically located in two critical mass services centres (Crawley Campus and QE2 Health Campus).

About the opportunity

You will work in a small team and be responsible for identifying gaps in process, customer service, service level agreement achievements and IT/vendor partnerships and implementing solutions.
You will work closely with the IT Service Delivery Managers, Strategy & Architecture Team, Solutions Delivery Team, Service Delivery Centre Heads and key business stakeholders to define business needs and requirements in line with IT strategy, enterprise architecture design and roadmap.
You will perform queue management activities to ensure timely ticket resolution/fulfilment, manage customer expectations, resolve escalations and contribute in identifying opportunities for process improvements.

About you

• Relevant tertiary qualification or demonstrated equivalent competency
• ITIL certification and substantial experience in ITAM Service Delivery process
• Substantial experience with support of complex ITAM systems and services
• Demonstrated ability in providing support and troubleshooting for Hardware and Software management for research solutions and Education enterprises.
• Highly developed written and verbal communication skills

Full details of the position's responsibilities and the selection criteria are outlined in the position description: Senior System Analyst - ITAM (517828).pdf

To learn more about this opportunity, please contact Alan Crofts at [email protected]

How to apply

Please apply online via the Apply Now button, the content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

You may submit a statement describing any personal circumstances relevant to your application. This can include academic/professional interruptions or achievements relative to opportunity.

This position is only open to applicants with relevant rights to work in Australia.

Closing date: 11:55 PM AWST on Sunday, 14 July 2024

Benefits

• Work from home, part-time, and job-sharing options considered.
• 4 weeks annual leave with the option to purchase more. 12.5 days paid personal/carer’s leave with eligible staff receiving 13 weeks long service leave after seven years.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• Salary packaging options and 17% superannuation, with the option to reduce to the minimum super guarantee.
• 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
• Incremental progression based on 12 months continuous service.

About The University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

• We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
• We have Athena SWAN Bronze accreditation and actively work to improve gender equity.

Should you have any queries relating to your application, please contact the individual named in the advertisement. Alternatively, contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number and a member of the team will respond to your enquiry.