Senior IT Analyst

• Provide specialized support for bespoke teaching and research solutions within IT at Western Australia’s No.1 University.
• Proactively contribute significantly to the university's technological advancement and operational efficiency.
• Full-time appointment on a permanent basis.
• Base salary range (Level 7): $ 100,524 – $ 115,008 p.a. plus 17% superannuation.

About the area

UWA is looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
Robust, flexible, integrated, and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.

About the opportunity

You will work independently and be responsible for delivering IT Support to end-users in line with IT Service Level Agreements and ensuring customer satisfaction.
You will provide IT support for commonly used computing platforms including desktops, laptops, mobile devices, AV/video conferencing equipment and peripherals, software packages and operating systems.
You will also provide support for specialised, bespoke teaching and research solutions and design/implement new systems in accordance with appropriate build guidelines and processes.
You will work proactively to identify problem candidates, perform root cause analysis (RCA), develop checklists and documentation for known problems and make recommendations for problem prevention.

About you

• Relevant tertiary qualifications in Science/IT, or considerable relevant experience in a similar role
• Server systems administration skills in Apple and Linux server operating systems, and experience in LAN/WAN network administration, design and deployment.
• Ability to work effectively and proactively under broad direction using both set procedures and personal initiative.
• Demonstrable experience in the configuration, deployment and management of Windows and Apple client OSes, and in SOE/MOE development.
• Demonstrated ability to negotiate and solve complex software, hardware and networking problems across organisational boundaries

Note: Some after-hours and occasional weekend work may be required

Full details of the position's responsibilities and the selection criteria are outlined in the position description: Position Description - Senior IT Analyst (517826).pdf

To learn more about this opportunity, please contact Alan Crofts at [email protected]

How to apply

Please apply online via the Apply Now button, the content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

You may submit a statement describing any personal circumstances relevant to your application. This can include academic/professional interruptions or achievements relative to opportunity.

This position is only open to applicants with relevant rights to work in Australia

Closing date: 11:55 PM AWST on Sunday, 14 July 2024

Benefits

• Work from home, part-time, and job-sharing options considered.
• 4 weeks annual leave with the option to purchase more. 12.5 days paid personal/carer’s leave with eligible staff receiving 13 weeks long service leave after seven years.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• Salary packaging options and 17% superannuation, with the option to reduce to the minimum super guarantee.
• 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
• Incremental progression based on 12 months continuous service.

About The University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

• We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
• We have Athena SWAN Bronze accreditation and actively work to improve gender equity.

Should you have any queries relating to your application, please contact the individual named in the advertisement. Alternatively, contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number and a member of the team will respond to your enquiry.