Case Officer and Senior Case Officer

• Make a significant impact on the ethical standards and governance of a world-leading university.
• Full-time, permanent/ongoing positions available for both a Case Officer and Senior Case Officer.
• Flexible work options including remote work and flexible hours.
• Base salary (Case Officer): $91,833 to $97,052 p.a. plus 17% superannuation.
• Base salary (Senior Case Officer): $112,114 to $122,544 p.a. plus 17% superannuation.

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

About the Team

The Integrity and Standards Unit (ISU) collaborates with the University community to uphold integrity, ensure adherence to expected standards of behaviour, and address complaints and reports related to University activities. Reporting to the Deputy Vice-Chancellor (Operations), the ISU strategically manages the University's frameworks for complaint resolution; student discipline; and child safety.

About the Opportunities

Case Officer:

• Manage case intake/triage and oversee case management using the case management system.
• Assist with complex case management, leveraging expertise and judgment to independently analyze and solve problems.

Senior Case Officer:

• Provide case management advice and support to senior leaders and staff on managing complex complaints and student discipline cases.
• Develop and lead complex case management approaches, including risk mitigation.
• Conduct case investigations and support strategic initiatives within the ISU.

About You
To be considered for these opportunities, you will need:

• Case Officer: A relevant tertiary qualification (or equivalent competency) in case administration and/or management and substantial relevant experience.
• Senior Case Officer: In addition to the above, practical case management experience and experience in leading complex case management, conflict resolution, and disciplinary matters.

Note: Provision of a Current National Police Clearance and Working with Children Check will be required by the successful applicants.

About your Application
Full details of the position's responsibilities and the selection criteria are outlined in the position description: Position Description - Case Officer (Level 6).pdf | Position Description - Senior Case Officer (Level 8).pdf

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Sunday, 7 July 2024.

To learn more about this opportunity, please contact Gina Barron on +61 (0) 457 704 628 or at [email protected].

This position is only open to applicants with relevant rights to work in Australia.

Application Details: Please apply online via the Apply Now button.

Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

• We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years.
• We have on-campus childcare facilities for children aged 6 weeks to kindy.
• We facilitate flexible working, with part-time and job-sharing arrangements considered.
• We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
• We have Athena SWAN Bronze accreditation and actively work to improve gender equity.