Peer Program Officer

- Full-time, continuing (permanent) role
- Location choice of Gold Coast, Lismore or Coffs Harbour
- Remuneration up to $99,970, including 17% employers’ contribution to super

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

Southern Cross University’s Office of Vice President (Students) and Registrar is seeking a Peer Program Officer to help facilitate student success through peer programs. The Peer Program Officer will train and manage high performing student peers, to act as study guides and role models for first year students.

Your core responsibilities will include:

• Develop and deliver peer support programs to create a supportive environment for new students.
• Recruit, onboard, and manage peer support leaders and volunteers, ensuring effective communication and session rosters.
• Create resources and content for peer support programs, including communication messaging, guides, and social media.
• Monitor program progress, contribute to evaluations, and suggest improvements, while overseeing peer support program interactions and supervisory administration tasks.

You will be passionate about supporting student learning and have a keen interest in peer-to-peer student support. More specifically, you will have:

• A relevant tertiary qualification, at the degree level and two (2) years relevant experience in a supervisory role in higher education student administration and support or an equivalent alternate combination of relevant, knowledge, training and/or experience.
• The ability to liaise and communicate effectively with stakeholders including academics.
• Adept problem-solving skills to resolve client-related matters in a university setting, using judgement and critical thinking.
• The ability to supervise students, establish priorities and manage competing deadlines for self and others.

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing (permanent)
• Located at either Coffs Harbour, NSW 2450, Gold Coast, QLD 4225, or Lismore, NSW 2480. Generous relocation support available.
• HEW Level 5. The base salary ranges from $76,892 - $85,445 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $99,970.

Find out more about working at SCU by visiting Why Work at SCU.

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Additional information is available in the position description or by contacting:

Name: Mr Nick Dyason, Manager, Learning Experience Team

Phone: 02 6620 3103

Email: [email protected]

Closing Date: 11.30pm AEST, 2 July 2024

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Use the position description link below to access further information about the selection criteria for this role. You will need to submit complete responses to the selection criteria with your application, including providing examples where relevant. Please prepare these and submit each response when prompted in your online application submission.