Senior Business Analyst - IT Service Management/Service Delivery
- University of New South Wales
- Australia, NSW
- Jun 9, 2026
Job Description:
- Duration: Full Time, Fixed Term 2 Year Contract
- Salary range: Level 9 – starting at $148,012 + 17% superannuation + leave loading
- Work Profile: Flexible working conditions
Project Overview
The Business Optimisation Strategy (BOS) Program is seeking experienced professionals across the Business Analyst function to drive a large-scale ERP transformation. These roles are critical in ensuring the University is fully prepared to adopt new systems and realise long-term strategic benefits. The focus is on designing and executing program lifecycles to ensure that complex organisational changes are clearly understood and sustainably embedded across both academic and professional staff.
These positions champion a people-centred and future-focused approach to building institutional capability and strengthening adoption. Positions within this EOI report into the BOS Program Manager - Enterprise Service Management, with matrix accountability to the EPMO and may involve managing specific project workstreams or deliverables.
Responsibilities and Skills
Across all functional focus areas within these Business Analyst opportunities, all roles will share a core set of universal responsibilities and required experience:
- Lead end-to-end business analysis activities across complex or enterprise-level initiatives, from problem identification and business case development through to solution design, testing support, and post-implementation review.
- Partner with senior stakeholders to identify strategic requirements, assess impacts, and align business and technology outcomes with institutional objectives.
- Demonstrated experience within ServiceNow or Oracle Fusion highly desired.
- Design and document as-is and to-be business processes and solution models that span multiple systems, data domains, and functional units.
- Provide high-level expertise in business analysis techniques and tools, including process mapping, data analysis, and requirements elicitation within structured and agile delivery environments.
- Lead enterprise testing efforts, including defining test cases and validating deliverables against business requirements through User Acceptance Testing.
- Guide and mentor other business analysts to ensure consistency, quality, and alignment with institutional standards and documentation practices.
- Apply advanced analytical and problem-solving skills to assess complex interdependencies and develop practical, scalable solutions for the division.
We currently have a generalised Position Description attached to cover general duties across these functions, but if there are any specific queries you may have within each opportunity, please contact Tai James – Talent Acquisition Partner at [email protected]
Position Description - Senior BA - Level 9 - Operations.pdf
How to Apply
If you are interested in any of these roles, please submit a CV and a brief cover letter via the link below.
Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 21 June 2026 by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
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Job Description:
- Duration: Full Time, Fixed Term 2 Year Contract
- Salary range: Level 9 – starting at $148,012 + 17% superannuation + leave loading
- Work Profile: Flexible working conditions
Project Overview
The Business Optimisation Strategy (BOS) Program is seeking experienced professionals across the Business Analyst function to drive a large-scale ERP transformation. These roles are critical in ensuring the University is fully prepared to adopt new systems and realise long-term strategic benefits. The focus is on designing and executing program lifecycles to ensure that complex organisational changes are clearly understood and sustainably embedded across both academic and professional staff.
These positions champion a people-centred and future-focused approach to building institutional capability and strengthening adoption. Positions within this EOI report into the BOS Program Manager - Enterprise Service Management, with matrix accountability to the EPMO and may involve managing specific project workstreams or deliverables.
Responsibilities and Skills
Across all functional focus areas within these Business Analyst opportunities, all roles will share a core set of universal responsibilities and required experience:
- Lead end-to-end business analysis activities across complex or enterprise-level initiatives, from problem identification and business case development through to solution design, testing support, and post-implementation review.
- Partner with senior stakeholders to identify strategic requirements, assess impacts, and align business and technology outcomes with institutional objectives.
- Demonstrated experience within ServiceNow or Oracle Fusion highly desired.
- Design and document as-is and to-be business processes and solution models that span multiple systems, data domains, and functional units.
- Provide high-level expertise in business analysis techniques and tools, including process mapping, data analysis, and requirements elicitation within structured and agile delivery environments.
- Lead enterprise testing efforts, including defining test cases and validating deliverables against business requirements through User Acceptance Testing.
- Guide and mentor other business analysts to ensure consistency, quality, and alignment with institutional standards and documentation practices.
- Apply advanced analytical and problem-solving skills to assess complex interdependencies and develop practical, scalable solutions for the division.
We currently have a generalised Position Description attached to cover general duties across these functions, but if there are any specific queries you may have within each opportunity, please contact Tai James – Talent Acquisition Partner at [email protected]
Position Description - Senior BA - Level 9 - Operations.pdf
How to Apply
If you are interested in any of these roles, please submit a CV and a brief cover letter via the link below.
Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 21 June 2026 by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
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