Future Student Contact Officer (International)

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for a dynamic and experienced Future Student Contact Officer to join our International team.

• Enjoy a tropical lifestyle while achieving your career goals at a leading higher education institution
• Full-time, fixed term position until December 2026
• Townsville
• $ 68,694.55- $ 72,973.30 per year plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

ABOUT THE ROLE

This position supports the International Admissions team by delivering exceptional lead management services and innovative conversion strategies to prospective students, contributing directly to the achievement of our enrolment targets.

As a key point of contact for prospective international students, you will provide outstanding customer service, ensuring all interactions are professional, efficient, culturally sensitive and aligned with JCU's policies and procedures. You will also be responsible for maintaining accurate and compliant record-keeping to support data integrity and informed decision-making.

In this role, you will collaborate within a dynamic, high-performing team that values respect, teamwork, and innovation. Your contributions will help shape a positive and engaging experience for future international students, fostering a culture of excellence and continuous improvement within the Marketing, Future Student, and Admissions function.

If you're passionate about providing high-quality customer service and enjoy engaging with people from diverse cultural backgrounds, we want to hear from you!

QUALIFICATIONS, SKILLS AND EXPERIENCE

1. Diploma or certificate qualifications related to the role or a combination of relevant education/training and experience.
2. Demonstrated experience working in a sales, student recruitment, customer service or contact centre environment utilising consultative and solution sales techniques.
3. Proven customer service skills in managing high numbers of inquiries, providing information and advice, exercising confidentiality and discretion with complex matters.
4. Informed organisational problem-solving skills, with the ability to exercise judgement to manage own workflow and prioritise to ensure deadlines and targets are met in a high-volume work environment.
5. Effective computer and data entry skills using the Microsoft Office suite and ability to adapt to the use of new software packages with high attention to detail.
6. Demonstrated effective written and oral communication skills in dealing with people from a variety of backgrounds both internal and external to the organisation.
7. Sound knowledge of University student policies, procedures or protocols and the tertiary entrance application process (desirable).
8. Experience as an international student or living abroad (desirable)

Special Conditions

• It is a requirement of this position to participate in operational activity outside of the recognised normal span of hours

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave
• A range of flexible working options
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role.

Applications close on Friday 13 December at 11:55 PM AEST.

For any enquiries about the role, please contact Sharni Cantatore on 0438956951 or email [email protected].

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.