Student Administration Support

PRIMARY DETAIL

• HEW Level 3 – Step 1 ($45.56 per hour), plus 17% employer's superannuation and annual leave loading.
• Casual Position.
• Based at Wallumattagal campus, North Ryde.

The Role

The Macquarie University Student Lifecycle - Enrolment Team is looking for enthusiastic individuals to join their team to support various Student Lifecycle processes particularly during May – August and December – March periods. On-site work will be based at Wallumattagal Campus typically during business hours (Mon-Fri from 9am-5pm).

You will be working during these periods as part of a pool of casual staff and responsibilities will include:

• Assisting the manager and the Student Lifecyle team with administrative processes across the student lifecycle.
• Understanding the relevant processes, systems, templates and resources to action student requests.
• Data entry and processing student data updates in MQ systems, ensuring information are accurate and up to date.
• Receiving and responding to student enquiries as appropriate and in line with established guidelines/templates, escalating/triaging enquiries as required.
• Reviewing and verifying information from different systems (e.g. MQ and external platforms) and resources, including following up with students.
• Performing initial reviews of student enquiries/cases; verify information/requests against pre-determined criteria; and communicate with students for more information as needed to successful to progress their requests/cases to the next stage.

About You

In order to be considered (please read the instructions on how to apply below) you will be able to demonstrate:

Availability to work at least during May – August and December – March periods. Flexibility of shifts (days and hours) is available to suit your study commitments. Experience in customer service roles (face to face and/or via digital mediums). Extremely high accuracy and attention to detail. Well-developed interpersonal and written communication skills. Ability to quickly learn different systems. Excellent time management. A positive attitude with a strong work ethic, and the ability to remain positive in carrying out tasks meticulously.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

To Apply

Please submit your application with a CV and Cover Letter to be considered for this role*.

Selection Criteria

• Experience in customer service or administration

• Knowledge of student customer service and/or administration processes and associated policies 

• Strong customer service focus and ability to work and communicate effectively with others

•  Experience in developing and implementing administrative process improvement

• Time management and organisational skills, and experience coordinating and delivering on competing deadlines 

• Experience in high volume administration functions.

• Excellent attention to detail 

Your cover letter should include how you meet the above selection criteria and why you’re interested in the role.

*Applications without a Cover Letter addressing the Selection Criteria will not be considered.

Role-specific Enquiries: Thomas Cribb, Senior Student Administration Officer via [email protected].

General Enquiries: Orlagh Morgan, HR Administrator via [email protected].

Applications Close: On Sunday, 6 October 2024 at 11:59pm (AEST), shortlisted applicants will be invited for an interview.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

Diversity and Inclusion