Student Administration Officer

PRIMARY DETAIL

• From $83,580 to $95,029 (HEW Level 5), plus 17% employer's superannuation and annual leave loading.
• Full time, continuing position. Based at Wallumattagal campus, North Ryde.
• High performing team. Hybrid working arrangement.

The Role

Our Enrolment team within Student Shared Services is seeking a Student Administration Officer to provide student customer service and administration transactional services.

Reporting to the Team Leader, Enrolment, the role will:

• Provide advice, customer service and transactional support to international and domestic students.
• Maintain and apply knowledge of student administration and/or Student Connect policies, procedures, relevant standards, and legislation relating to international and domestic students at the University.
• Undertake student administration transactional processing using a range of student administration systems.
• Review, assess, communicate and follow-up student.
• Process written, email, phone or in-person enquiries in a timely manner.
• Ensure specialised student administration tasks are efficiently executed.
• Work with other team members to resolve or escalate complex student enquiry.
• Contribute to projects and initiatives that support student services, process, and systems improvement by providing feedback on work processes.
• Ensure completion of regular quality assurance of work.
• As required, develop, and maintain reporting regarding student administration customer service and/or transactions.
• Develop and maintain relationships with internal and external stakeholders.

About You

You will have experience in supporting students and in the interpretation and application of policies and procedures, as well as ability to quickly learn new processes and systems. You are highly organised, have excellent attention to detail, and able to manage high volume workload to deliver to deadlines.

You have strong communications skills to engage with and maintain relationships with internal and external stakeholders and people from diverse backgrounds and cultures.
 

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

To Apply

To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:

• Degree or equivalent experience in customer service, business, systems, or related discipline.
• Knowledge of the higher education system.
• Knowledge of student customer service and/or administration processes and associated policies.
• Able to contribute to continual improvement and transformation initiatives in student support services.
• Experience undertaking high volume administration functions.
• Familiarity with key student support and management systems.
• Ability to build and manage partnerships with key internal and external stakeholders.

*This position requires a criminal record check.

Role-specific Enquiries: Hina Ali, Team Leader, Enrolment via [email protected].

General Enquiries: Orlagh Morgan, HR Administrator via [email protected].

Applications Close: Sunday, 20 October 2024 at 11:59pm (AEST).

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

Diversity and Inclusion