Senior Payment Services Officer

    Institution Info
    The University of Queensland
    Brisbane, QLD, Australia
    Phone: +61 7 3365 1111
    Web Site:

    Institution Profile

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St Lucia Campus, QLD 

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Job Description:

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting, real-world impact.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

  • 17% superannuation contributions

  • 17.5% annual leave loading

  • Access to flexible working arrangements including hybrid on site/WFH options, flexible start/finish times, purchased leave, and a condensed fortnight

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

  • On campus childcare options

  • Discounted parking (from just $5 a day)

About This Opportunity  

We are seeking an experienced and highly organised Senior Payment Services Officer to lead the efficient and effective execution and administration of Accounts Payable transaction processing team.

Reporting to the Manager, Payment Services and working under broad direction, the role is responsible for reviewing and approving the delivery of finance transactions processed by Finance Assistants and Officers (within financial delegations of authority). This includes providing guidance to troubleshoot any complex transactions or issues emerging during the processing of accounts payable, invoicing, journal entries, credit and debtor management, and registration of assets.

Duties and responsibilities include, but are not limited to:

  • Management and support of invoice processing and incident management system environments, interfaces and processes which includes activities such as OptiFi notifications and UniFi voucher uploads

  • Resolve queries on Accounts Payable transaction processing, policy, procedures, processes and compliance obligations

  • Engage with internal stakeholders to maintain awareness of internal best practice systems and approaches that enhance the delivery of Accounts Payable transaction processing services

  • Supervise the data entry/administration staff members workload, task accountabilities, performance management and training of staff

  • Collaboratively investigate and resolve invoice processing and payment platform system issues with internal stakeholders including devising, testing and implementing corrections

  • Conduct and facilitate testing activities as required with internal and external stakeholders for relevant payment and expense management platforms.

  • Contribute to the development and alignment of business processes and standard operating procedures that relate to Accounts Payable transactions processing and data capture.

  • Any other duties as reasonably directed by your supervisor

This is a Full-time,100% FTE, Continuing (Parament) position. At HEW Level 6, the full-time equivalent base salary will be in the range $84,871.95 - $91,158.90 plus super of up to 17%. The total FTE package will be in the range $99,300.18 – $106,655.91 per annum. 

About You

  • Degree qualifications in accounting, business, commerce or a related field with experience in accounting and/or equivalent combination of relevant extensive training and professional experience

  • Extensive knowledge and experience working with Accounts Payable ERP (e.g. Oracle PeopleSoft Financials) to manage and oversee Accounts Payable transactions and invoice processing services

  • Demonstrated experience in the use of a wide range of computer applications in a network environment (particularly Microsoft Excel)

  • Demonstrated ability to apply problem solving and analytical skills to investigate and ensure data integrity in transaction processing, and the resolution of any issues within the parameters of policy frameworks

  • Ability to establish and maintain productive working relationships with key stakeholders and clients ensuring service delivery meets key requirements

  • Ability to prioritise own workload, work independently meeting agreed timeframes and to agreed service standards

  • Demonstrated ability to supervise a team of professionals, including the organisation and allocation of work ensuring SLAs are achieved, providing technical guidance and coaching, monitoring risk and quality of service delivery

  • Excellent interpersonal skills including the ability to communicate effectively with team members and stakeholders by telephone, email and in person

  • Experience working in professional advisory and/or service delivery functions in complex stakeholder and policy environments

  • Commitment to upholding the University’s values, and with the outstanding personal qualities of openness, respectfulness and integrity

In addition, the following mandatory requirements apply:

  • Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. 

  • Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. 


For more information about this opportunity, please contact Ms Karen Purkis (Manager, Finance Operations) via [email protected]

For application queries, please contact [email protected] stating the job reference number in the subject line.  

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You’ section  

  • Resume 

Please note that you will be asked to add all documents into the one upload box labelled ‘resume’, which is step one of the application form.

Other Information 

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion.  We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in our broader community, whether that be gender identityLGBTQIA+cultural and/or linguisticAboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected] 

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close 6 December 2023 at 11.00pm AEST (R- 32707).



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