Manager, Services & Administration

    Institution Info
    University of New South Wales High St
    Kensington, Australia Phone:
    Web Site:

    Institution Profile

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Sydney, NSW 



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Job Description:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing great things. But what makes us different isn’t what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do.

Employment Type: Full-time (35 hour week)

Duration: Fixed term parental leave cover position to March 2023

Remuneration: Level 8 - $109,944 - $123,876 (plus 17% superannuation and leave loading)

Location: Kensington NSW

  • See the difference you can make, through the work you do
  • Work at one of the leading places where new ideas can come to life and impact lives
  • Feel motivated and driven by the scale and dynamism of everything happening around you

Why your role matters

The Manager, Services & Administration plays an integral role within the Pro Vice-Chancellor Education & Student Experience portfolio in providing relevant and appropriate advice on UNSW policy, process and procedure to portfolio staff in support and delivery of effective and compliant portfolio wide administrative activities and in contribution to effective decision making on portfolio resource use and allocation.

The role entails working in collaboration with key internal stakeholders within the portfolio as well as central service support in particular Human Resources, Finance, UPO, Estate Management, IT and the Division of External Relations in the provision of advice. In addition, critical to the smooth operations of the portfolio, is embedding effective and efficient processes and procedures into portfolio activities and making available useful and relevant information to equip staff to perform their roles to the best of their ability.

Who you are

We’re looking for someone who is comprehensive, able to cope with volume and pace, good at creating process and utilising systems to streamline requests, queries and processing. We’re also looking for someone who is good at holding the line in terms of compliance and following process and policy and helping others do so, there are some difficult conversations that arise in relation to this.

To be successful you must have:

  • Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience
  • Significant experience in a senior administrative and/or office management role preferably in higher education together with strong experience in resource management, supporting budget development, expenditure management and financial reporting
  • Demonstrated experience managing a team to deliver effective and efficient administrative services, with the ability to prioritise workloads in a high volume and fast-paced environment, work independently and proactively, and meet deadlines with attention to detail
  • Extensive relevant experience developing and implementing project plans, including evaluation of effectiveness and impact, timelines, regular communication and monitoring of progress within budget and required standards
  • Excellent analytical and problem-solving skills including the ability to conceptualise, establish, and implement new initiatives and innovative solutions in the delivery of efficient and effective administrative support with strong initiative and a proactive approach to driving process improvement
  • Advanced interpersonal and written communication skills and demonstrated ability to establish and maintain effective relationships and to liaise effectively with all levels of staff, in particular at senior levels and external stakeholders to negotiate and agree outcomes that are compliant and aligned with the strategy
  • Advanced level of computer literacy, working with a range of computer systems and applications and the ability to learn and utilise new technologies to increase efficiency and the digital office
  • An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines
  • Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

To Apply: Please submit your CV, Cover Letter and answers to the selection criteria (skills and experience listed on the PD) Download File PD-L8-Manager Services & Administration_Office_PVCESE Final.pdf

Please note applications sent to the contact below can not be accepted.


Kim Symons

Talent Acquisition Consultant

Applications close: Sunday 23 Jan - Before 11:55pm

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. We encourage everyone who meets the selection criteria to apply. #LI-DNI



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