Web Service Manager


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Bruce, ACT 


Marketing and Communications

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Job Description:

The University of Canberra is a young university with fierce ambition. The university works with government, business and industry locally and internationally, challenging the status quo through the pursuit of better ways to teach, learn and research, serving our communities and the nation. Our continued success in research and education has been internationally recognised, resulting in UC becoming the world’s fastest rising university in the nation and the world (QS, 2019).

Marketing is responsible for developing and managing the University of Canberra’s brand and reputation. Within Marketing, the Web Team are the stewards of the University’s website and mobile apps, providing digital communication channel solutions for business units across the University.

The Web Team is seeking a Web Service Manager with amazing web and digital solutions knowledge and exceptional client management skills. The successful applicant will have prior experience managing web content enhancement projects in a large enterprise environment. You will be a skilled website architect and digital content designer and have experience in prototyping and delivering innovative and effective digital customer experiences.


  • Planning and executing digital content and customer experience strategies – what do you need to communicate, through what channel, to which audience, at what stage of their customer journey to achieve what outcome.
  • Project manage digital initiatives to optimise the customer experience while meeting business objectives – including research and design briefs, business and customer requirements, prototyping and iterations, and overseeing development and delivery.
  • Collaboratively develop content architectures and SEO practices that simplify the digital customer journey in a complex enterprise website.
  • Use web analytics and customer data tracking tools to provide customer insights that inform the improvement of the customer experience and achieve conversion.


  • Strong working knowledge of project and time management techniques – you are super organised, solutions focused, love documentation and can identify and manage dependencies.
  • You are a clear communicator with exceptional stakeholder management skills, able to communicate complex technical strategies to non-technical audiences.
  • Experience with publishing content in CMSs such as AEM, Squiz Matrix, Drupal, Umbraco or Sitecore.
  • Strong working knowledge of HTML and CSS to create web content that aligns to our UX/UI principles and ensures WCAG compliance.

The University is an Equal Opportunity employer offering excellent conditions and benefits such as flexible, family-friendly policies, on site gym, on site medical services, a supermarket and childcare facilities.

The University of Canberra is committed to diversity and social inclusion in its employment practices. Applications from Aboriginal and Torres Strait Islander people, people with disabilities and people from culturally diverse groups are encouraged.

To be considered for this position your application must include your resume demonstrating your skills and experience in line with the key capabilities outlined in the position description.

If you are initially shortlisted, you will be asked to complete an online one-way video interview through a platform called Sonru. There will be a list of pre-set questions that will need to be answered within a stipulated time.

For job specific information: please contact Leanne Shorb, Associate Director, Web and Digital via email on [email protected]

Recruitment and application questions: please contact the Recruitment team on 02 6180 8020 or email [email protected]

Closing Date: 11.55pm, Sunday 06 December 2020



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